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Keeping control of quality

Keeping control of quality

We are determined to keep repairs and maintenance in-house, as well as using ambassadors in a bid to provide the best service possible.

Karbon Homes has an excellent reputation for its repairs and maintenance services, and we take a lot of pride in our team’s achievements.

We have maintained and invested in our in-house repairs and maintenance function, while others in the sector have chosen to outsource their requirements.

We know how much our customers value a reliable, high quality repairs and maintenance service. To this end we employ a workforce who act as our ambassadors in how they go about their day-to-day activities on behalf of Karbon Homes.

In a region like ours where the population density in rural areas is very low, and given our geographical stock profile, it’s even more vital that we manage our repairs and maintenance function as efficiently as possible, to maximise the time spent with our customers rather than travelling between properties.

We believe that employing a well trained, well equipped, directly employed workforce, is a huge benefit to our organisation. It allows us to deliver the best possible service to our customers, and to keep control of quality and costs.

We created and invested in our own repairs and maintenance function to improve customer satisfaction, quality control, cost control, reliability and to embed a ‘right first time’ culture.

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12 January 2018

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