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Office closures - important information

Office closures - important customer information

We're currently following the current government guidelines in relation to coronavirus.

To ensure the safety and wellbeing of our customers and colleagues, we will be closing our offices to customers from the evening of 19th March 2020.

You can still get in touch with us:

  • If you’d like to check your current balance or make a payment, you can do this via the MyKarbon portal
  • Phone us on 0808 164 0111
  • Email 
  • Contact us via our social media channels (search on Facebook and Twitter)

Please remember, as this situation develops it is possible that we will also have fewer colleagues available to take calls, deal with housing enquiries, or do repairs.

We will do our utmost to maintain as good a service level as possible, but please bear with us if it takes us longer to respond, we will get to you as soon as we can.  

We have created a dedicated page that we update on a regular basis with customer information about our response to the Coronavirus outbreak. Click here to read the latest update. 

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19 March 2020

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