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Karbon Homes welcomes Byker Community Trust to the group

Karbon Homes welcomes Byker Community Trust to the group

Karbon Homes welcomes Byker Community Trust to the group

We are delighted to officially welcome Byker Community Trust (BCT) housing association into the Karbon family.

The formalities were concluded today, 1 April 2021, with the transfer of ownership and management of 1,800 homes on the iconic Grade II* listed Byker Estate in Newcastle upon Tyne.

The transfer will bring new and accelerated investment into the Estate between 2021 to 2029, delivering better value for money and helping to achieve the priorities that customers said were important to them.

Karbon and BCT have been working together successfully in a cost-sharing partnership since July 2016 which has resulted in significant savings, improved performance and increased customer satisfaction.

The management area will continue to be called Byker Community Trust, the local office and team will remain in situ and all of the housing services in Byker will continue to be delivered by Karbon.

Michelle Bell has been appointed as Assistant Director - Byker Community. Michelle will be responsible for managing the Byker Estate and ensuring the commitments of the transfer and what customers have asked for are delivered.

As part of the wide consultation, a Community Pledge was developed which outlines what will be delivered, based on the priorities that customers said were important to them. This included transformational investment across the environment, additional funding to modernise homes and building new homes to meet the needs of existing and future customers.

Customers will continue to be involved in making decisions on the Estate. A new 12 member BCT Committee will be made up of local people including a minimum of four customers and be responsible for overseeing the quality of services delivered by Karbon.

Paul Fiddaman, Chief Executive of Karbon Homes, said: “I am pleased to welcome Byker Community Trust into the Karbon family.

“Whilst we already have some strong working relationships in the area, we are keen to build on the excellent work of BCT and learn from its award winning, community-led approach. At Karbon, we are very focused on the individual communities we serve and taking a local and estate-led approach is a valuable model that works incredibly well in Byker. We will be gaining new insights, skills and experience from the BCT team and we are excited to have them join us and help us in our ambitions to provide customers with a strong foundation for life.”  

This transfer will have no impact on existing Karbon customers.


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1 April 2021

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