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Dementia Action Week - Keeping customers safe at home

Dementia Action Week - Keeping customers safe at home

Today marks the start of Dementia Action Week, a national event organised by the Alzheimer's Society that sees the UK public taking action to improve the lives of people affected by dementia.

At Karbon we understand that housing and housing-related services can play an important role in ensuring that people living with dementia and their families and carers, live happier, healthier and more independent lives. That's why we are showing our support for the Alzheimer's Society and using the week to raise awareness of what’s going on within Karbon and our communities to improve the lives of people living with dementia.

Dementia can affect a person at any age but it is more commonly diagnosed in people over the age of 65 years. A person developing dementia before age 65 is said to have young onset dementia.

Here’s a short video to provide a basic explanation of what dementia is


Karbon’s telecare service – Keeping customers safe at home

A vital part of staying independent is feeling confident that you're safe in your own home.

For our customers with early signs of dementia, many aspects of day-to-day life are more difficult and being at home by themselves can leave them very vulnerable.

Our telecare service provides vital help, should customers need it, at the touch of a button, 24 hours a day, every single day of the year. The system is a reassuring support for both customers and their carers.

How does it work?

The alarm operates through their telephone line which connects to a control centre.

One press of the button on the alarm unit, or a remote pendant usually worn around their neck or on their wrist, immediately puts them in touch with a trained operator at the control centre.

Additional equipment such as fall detectors, door exit sensors, and medicine dispensers can also be linked wirelessly to the alarm unit to enable them to send a signal to the control centre could there be a cause for concern.

The control centre operator will then arrange appropriate help from carers, relatives, neighbours, a mobile warden, or the emergency services.

The cost

The alarm service costs £6.50 per week. A prompt repair or replacement service is provided if anything should go wrong with the alarm unit. Installation and repairs are free and the service also includes the provision of a mobile warden response if required.

The charge is added to the customer’s rent account. Leaseholders will be asked to pay for the alarm in line with the terms of the lease.


If you're interested in finding out more about the service, whether it's for yourself, a loved one or someone that you care for or support, please do get in touch with the team. Simply call our customer contact centre on 0808 164 0111 and asked to speak to warden call alarms administrator.

Request can also come from the customers family, a carer or a social care/health professional.

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17 May 2021

Support , Advice ,

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