Our new Customer Service Delivery Model is live!
Today (13 November) sees the launch of our new Customer Service Delivery Model.
The new model of operation will support our ambition to have a greater local presence, with connected teams that are locally based, building a stronger connection to Karbon for our customers.
Kelly Taylor, Assistant Director for Housing tells us more about what it means for you, our customers.
“Here at Karbon, we place customer satisfaction at the heart of everything we do, and we pride ourselves on listening to and acting on feedback.
“We’ve brought together teams from across Karbon – as well as recruiting more staff – creating one housing service. From general housing support to repairs, compliance to safer communities, we’re all working together to bring you an even better service.
“Our teams now have fewer homes to look after in a smaller geographical area – meaning they can be more on hand whenever you need them. They’ll have a greater local presence and all be based within the communities they serve, too.
“We’re really pleased that this change is a direct result of what you and our colleagues have told us they’d like to see.”