Prior to the creation of Karbon Homes, Paul served as Group Chief Executive of the Isos Group. He had previously been Deputy Chief Executive from 1st October 2014 when Cestria Housing became a part of the Isos Housing Group. Paul joined Cestria Housing as Chief Executive in April 2011.
Before Cestria, Paul was Group Director of Finance and Corporate Services at Fabrick Housing Group (now part of the Thirteen Group).
Paul trained as an accountant with Price Waterhouse and qualified in 1990. Paul joined Sunderland Football Club in 1992, initially as Financial Controller, before progressing to General Manager and Club Secretary. His first full-time job in housing was with Enterprise 5 in 1996, where he became Director of Finance and Development. He had been a board member of a housing association while at SAFC, and had felt a real connection with the values of the sector and has been involved in housing ever since.
Executive Director of Growth and Business Development
She is responsible for growing the business and its reputation. Charlotte manages the property development and asset management areas of the business, along with aspects of strategy development, planning, PR, communications, and leadership of Prince Bishops Homes. She is also responsible for ensuring that Karbon gathers and uses customer insights and intelligence to develop market services, positioning the organisation as a preferred partner and a leader in its field – regionally and nationally.
Previously, Charlotte worked in economic development and regeneration including serving as Head of Policy and Research with One North East and interim Director of The Northern Way, a collaborative initiative between three regional development agencies to increase the economic productivity of the North of England. Most recently, Charlotte worked for Home Group for seven years, where she was appointed as Transformation Consultant in 2009 and went on to hold roles as Director of Strategy and Innovation and Director of Strategy, Policy and Communications.
In addition, Charlotte has also led transformational projects and culture change and been responsible for external stakeholder relationships including with local and national government, business and regulators.
Charlotte has been a Council member for the Confederation of British Industry (CBI) North East and a Trustee with the Ouseburn Valley Regeneration Trust.
Executive Director of Customer Services
She is responsible for developing and delivering a vision of modern customer service delivery; bringing together all of our front line, customer-facing operational teams to ensure a common focus, shared culture and integrated team working for the benefit of customers.
Previously, Jo had a 20-year career with Sage Group Plc initially as Director of Marketing, then Managing Director of the Small Business Division in the UK, followed by a period as Managing Director for the Small Business Division in France, before being appointed as Group Director of Customer Experience.
Jo has extensive experience of business transformation and cultural change across a number of business areas and international businesses, and considerable experience of making modernising customer service delivery, improving communications, and customer and staff engagement.
Jo also has a strong regional profile, and has sat on a small number of Boards as a non-executive including Gateshead College and Business Link North East. She is currently a Board Member of the Trading Board of the Baltic Centre for Contemporary Art.
Executive Director of Governance and Integration
He is responsible for the design and delivery of a transformation programme; to ensure that the former housing associations that amalgamated to form Karbon Homes come together successfully to create a single new organisation and culture. Richard is also the Company Secretary for Karbon and has responsibility for governance, risk management, health and safety, procurement and data protection.
Prior to Karbon, Richard worked as the director of the Business and People directorate at Isos since joining the company in February 2011.
Richard is a member of the CIH (Chartered Institute of Housing) North East Regional Board.
Prior to joining Isos, Richard worked in local government in different parts of the country, including assistant chief executive roles in two councils.
Richard was born in Manchester and grew up there and in Cumbria. He studied politics at Leeds University.
In his spare time, Richard enjoys music and walking in the country.
Executive Director of Resources
Scott started his career with KPMG before moving into senior finance and management roles in the housebuilding sector.
He spent 10 years at Barratt Homes as Finance Director and then Managing Director before taking the position as Group Finance Director at the £230million turnover Storey Homes.