Taking further steps to protect the most vulnerable in our communities, The Government has established a system to make sure that residents who are most at risk of illness will receive free essential food parcels delivered to their front doors.

Local Authorities across the North East are setting up community hubs to support this national effort and provide a local supply of emergency food parcels.

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you could be eligible for support through this system.


What do I need to do?

To be added to the list you need to register and tell the Government whether you need support or not. Please register here on the .GOV website. You can register on behalf of someone else.


How long will it take till I start receiving support?

It may take time for any support offered through this service to arrive. In the meantime, wherever possible you should continue to rely on friends, family and wider support for help.


I’m not eligible but I still need support, what do I do?

For anyone struggling during these difficult times, there is help out there. Many local authorities and organisations have set up community support groups and databases, helping to signpost you to support available in your area.


Newcastle and Gateshead  

CityLife Line

Helpline number: 0191 227 8000 

Request support form - https://newcastlecc-self.achieveservice.com/en/AchieveForms/?form_uri=sandbox-publish://AF-Process-541ba29f-ee02-413a-87c1-994fe82d50e3/AF-Stage-078ac3ec-1299-47bf-8eb8-76a794305efd/definition.json&redirectlink=%2Fen&cancelRedirectLink=%2Fen&consentMessage=yes 

Food banks - https://www.informationnow.org.uk/article/food-banks-in-newcastle/ 


County Durham

Locate Online Directory -  https://www.durhamlocate.org.uk/ 

Helpline number: 03000 260260 (Monday to Friday: 9am-5pm, Saturday and Sunday: 10am 3pm) 

Food banks - https://xd.adobe.com/view/71403f6a-5149-408b-7e16-314fba7da645-0771/ 


Redcar and Cleveland

Coronavirus Support Group - https://www.facebook.com/groups/2819334994816740/ 



Northumberland Communities Together

Helpline: 01670 620015 (Monday – Sunday: 9am-6pm) 


Covid 19 Northumberland Community response database - https://sheet2site.com/api/v3/index.php?key=1suocX7CIzwGbiykJOpAI-eg1ru9wl_Y6D0tDRUjaFkM&g=1&fbclid=IwAR2-uQlCB4Q0b0ZhhJetPQRSlRfDuzfYWrK5OBTjy1uRrlXLQ1Ch6tHHQ9A 



Covid Community Support Team 

Helpline number: 01642 524500 (9am-5pm, Monday-Friday and 10am-4pm, Saturday-Sunday) 



North Tyneside  

Covid-19 Support Hub 

Helpline number: 0345 2000 101 (Monday to Friday, 8am to 5pm) 



South Tyneside  

Covid-19 Support Hub  

Helpline number: 0191 424 7575. (Monday to Friday: 8am to 6pmSaturday and Sunday: 9am to 1pm) 

Love South Tyneside - https://www.facebook.com/LoveSTyneside 



Coronavirus Support database - https://livingwell.darlington.gov.uk/information/hubinformation 



Helpline: 0800 234 6084 


Request support form - https://forms.office.com/Pages/ResponsePage.aspx?id=-r8Uscn1IUmCu7FFYYVhni3xClXv7pZFrzF_avW5z3FUN1VCR1JCV1pVQVhLVFlTNTdGUFJENzNLVy4u 



Hartlepool Support Hub 

Helpline: 01429 272 905 (Monday to Friday: 10am-4pm, Saturday: 10am-12pm) 





Helpline number: 01642 729 777 (Monday to Sunday: 9am to 5pm)