Our alarms and safety aids services help you feel safe and confident in your own home. Nobody wants to relinquish their independence, but it’s perfectly natural to want the security of on-hand help if you ever need it.

Help around the clock

People who sign up for the Warden Call Alarm service (former-Isos area) or Sure Living (former-Derwentside area) have the security of knowing that they can call for help at any time of day or night.

What is a Warden Call Alarm?

A Warden Call Alarm system provides a link to the outside world which helps people of all ages live independently for longer. The service summons help at a touch of a button and operates 24 hours a day, every single day of the year.

The alarm operates through your telephone line which connects to a control centre.

One press of the button on the alarm unit, or a remote pendant, immediately puts you in touch with a trained operator at the control centre.

The operator will arrange appropriate help from neighbours, relatives, friends, a mobile warden, or the emergency services.

Warden Call Alarms are used by a wide range of people; from young people who are disabled or ill, through to frail elderly people who need peace of mind.

All warden call users have one thing in common: they want to maintain an independent lifestyle with the security of knowing they can summon help if they need it.

For a modest weekly charge, you can join the hundreds of people across our communities who already benefit from the security this service offers.

The Warden Call Alarm service costs £6.50 per week. A prompt repair or replacement service is provided if anything should go wrong with your alarm unit.

Installation and repairs are free, and the service also includes the provision of a mobile warden response if you require it.

If you sign up, the charge is added to your rent account.

Telecare sensors such as falls detectors, door exit sensors, and pill dispensers are linked wirelessly to the alarm unit to enable them to send a signal to the control centre where trained operators will respond appropriately to the call.

If you live in a Karbon home or shared ownership property, applications for alarms are the same as with our rented properties. Leaseholders will be asked to pay for the alarm in line with the terms of the lease.

You can apply for an alarm by contacting us and asking to speak to the warden call alarms administrator.

You can also visit, write, or email us.

The request can come from you, your family, a carer or social care/health professional, or just someone you rely on.

Sure Living for former-Derwentside area

Our 'Sure Living' scheme offers an emergency response service to support individuals to stay in their own home by providing a response service in emergencies.

The service is a 24-hour, 365-days-a-year service available to tenants and residents within the former Derwentside area.

All our independent living schemes are fitted with hard wired alarm systems and for homes outside of these schemes alarm systems can be installed at your convenience.

You may need help for a variety of reasons:

  • If you fall
  • If you have a medical emergency
  • If you feel afraid or insecure.

In an emergency you activate your alarm by pressing the button on your pendant or pull the alarm cord. A member of staff at the alarm receiving centre will answer your alarm call. You do not need to use your telephone. If you can, please talk to a member of staff and explain what is wrong. If you aren’t able to talk or you can’t hear the operator, don’t worry, help will be with you within 30 minutes.

Karbon’s emergency response service is available to help 24 hours a day, 365 days a year and aims to respond to your call within 30 minutes. If we come to your home we will assess your situation and depending on the circumstances, we will take responsibility for contacting the emergency services if needed or your GP, family member or next of kin.

For more information on Sure Living please visit www.sureliving.co.uk or contact Angela Hodgson on 01207 524 283 or info@sureliving.co.uk