Money advice complaints
Karbon's debt advice service is authorised and regulated by the Financial Conduct Authority (FCA) FRN 775843.
If you are not happy with the service we provide, please tell us and we will register your complaint. Call us on 0808 164 0111.
The Financial Ombudsman Service
If you are not happy with our final response you can take your complaint to the Financial Ombudsman Service.
The service provides a free, independent service for clients to solve disputes with not-for-profit debt advice providers.
The Financial Ombudsman Service will only step in once Karbon Homes has had the opportunity to investigate matters, so please contact us first.
You can ask the Financial Ombudsman Service to review your complaint if your complaint is about debt advice or if you were seeking advice about your credit record and you are not satisfied with Karbon's final response or if eight weeks have passed since you first let Karbon know about your concerns.