Updated 10/08/2021

An update from Karbon

Due to the ongoing coronavirus pandemic, a large number of our frontline staff are being asked to self-isolate.

We’re also experiencing national shortages of some materials which are delaying flooring and fencing repairs, the installation of new internal and external doors and any works requiring cement. We continue to provide a full repairs service and we’re doing everything we can to mitigate the impact of these issues, however, you may experience delays to the completion of some repairs to your home. We’re sorry for any inconvenience that this may cause and we’ll continue to try and deliver the best possible service we can.

We know this can be frustrating but please be assured that we are doing our best in these particularly challenging and stressful times and ask you to please be patient and bear with us. We’re here to help you and can do this much better in a calm and positive environment, please continue to be kind and respectful to our colleagues.

Thank you for your ongoing support and understanding.  


Jo Ray  

Executive Director of Customer Services 

Our Covid-19 Risk Assessments

We're continually carrying out risk assessments to ensure everyone is safe.  Click the button below to view all our current completed assessments. 

Getting in touch

We’re still here to help but we are running a reduced service across our customer relationship team. We have a dedicated contact us page on this website which you can use to get in touch with us but you can also:

Call us: 0808 164 0111

8am – 6pm weekdays

We’re here for emergency repairs, rent payments and general enquiries. To help us continue to manage call volumes please use the telephone for essential matters.

Out of hours service

6 pm-8am weekdays plus weekends and bank holidays

Please use only for urgent repairs and other emergencies such as reports of antisocial behaviour.


Use your online account to check and pay your rent balance and update contact details. If you’ve not already done so, set up your account today.


All offices are currently closed to visitors, but we are still accepting post to our Gosforth address only. Write to us at:

Karbon Homes

Number Five

Gosforth Park Avenue

Gosforth Business Park

Newcastle upon Tyne

NE12 8EG