Due to the ongoing coronavirus pandemic, a large number of our frontline staff are being asked to self-isolate.
We’re also experiencing national shortages of some materials which are delaying flooring and fencing repairs, the installation of new internal and external doors and any works requiring cement. We continue to provide a full repairs service and we’re doing everything we can to mitigate the impact of these issues, however, you may experience delays to the completion of some repairs to your home. We’re sorry for any inconvenience that this may cause and we’ll continue to try and deliver the best possible service we can.
We know this can be frustrating but please be assured that we are doing our best in these particularly challenging and stressful times and ask you to please be patient and bear with us. We’re here to help you and can do this much better in a calm and positive environment, please continue to be kind and respectful to our colleagues.
Thank you for your ongoing support and understanding.
Jo Ray
Executive Director of Customer Services
Our Covid-19 Risk Assessments
We're continually carrying out risk assessments to ensure everyone is safe. Click the button below to view all our current completed assessments.
We’re still here to help but we are running a reduced service across our customer relationship team. We have a dedicated contact us page on this website which you can use to get in touch with us but you can also:
Call us: 0808 164 0111
8am – 6pm weekdays
We’re here for emergency repairs, rent payments and general enquiries. To help us continue to manage call volumes please use the telephone for essential matters.
Out of hours service
6 pm-8am weekdays plus weekends and bank holidays
Please use only for urgent repairs and other emergencies such as reports of antisocial behaviour.
MyKarbon
Use your online account to check and pay your rent balance and update contact details. If you’ve not already done so, set up your account today.
Post
All offices are currently closed to visitors, but we are still accepting post to our Gosforth address only. Write to us at:
Karbon Homes
Number Five
Gosforth Park Avenue
Gosforth Business Park
Newcastle upon Tyne
NE12 8EG
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