We're now offering any new customer wanting to move into a Karbon home, the opportunity to view the property in person beforehand.
Customers will receive an appointment for a viewing. Viewings will last for 15 minutes and only two people will be able to attend. We've created a video explaining how our viewings will take place. Watch it here.
So that we can keep you and our colleagues safe, we will not accompany you on the viewing but we will wait outside to answer any questions you may have, always maintaining a safe 2m distance. We will ask you to sanitise your hands, using your own hand sanitiser, before entering and after leaving the property, and we will wait 72 hours between any viewings of the same property.
Anyone who already viewed the property and signed the tenancy before lockdown will soon be able to move into their homes and we will contact them in due course to make arrangements.
We will also begin to offer existing customers the opportunity to transfer from their current homes to a new Karbon property from the beginning of July.
For those looking to rent through the choice-based lettings system, we have continued to advertise, shortlist and make offers to customers applying through Durham Key Options, Northumberland Homefinder and Compass throughout lockdown, despite not being able to offer viewings. Tyne and Wear Homes Service has been suspended during this time but will be up and running by the end of this week and we will be able to advertise vacant properties in the area again.
Our Rent to Buy, Shared Ownership homes and homes for Outright Sale can be reserved via our Sales and Marketing and the viewings process will be the same as above. Please contact our Sales and Marketing Team on 0191 223 8749 or firstname.lastname@example.org