Move your family and pets upstairs or to a high place with a means of escape
Turn off gas, electricity and water supplies when flood water is about to enter your home, if it is safe to do so
Turn off any equipment that uses water (like washing machines and dishwashers)
Do not on any account touch sources of electricity when standing in flood water
Keep listening to local radio for updates or call the Environment Agency Floodline on 0345 988 1188
Flood water can rise quickly; stay calm and reassure those around you. Call 999if you are in danger.
Flooding and insurance
If you rent your home, Karbon Homes is responsible for most flood repairs. However, we are not normally responsible for replacing or repairing any of your personal belongings that are damaged, including furniture.
IT IS VERY IMPORTANT THAT YOU HAVE YOUR OWN CONTENTS INSURANCE TO PROTECT YOUR BELONGINGS.
Karbon will help clean up your home. We are responsible for most flood repairs to the building.
Before you start cleaning, take photographs of the flood damage and mark the highest level of the floodwater on your wall.
Make a list of what has been damaged and keep it somewhere safe. This helps with your contents insurance claim.
Don't throw away flood-damaged furniture, carpets and other belongings until your insurance company tells you it's ok to do this.
Recover your valuables and keepsakes, and put them somewhere safe. Use rubber gloves when you are handling them and put them in bags or boxes in a safe place. Most articles can be professionally restored so do not make rash decisions.
Flooding can contain pollutants which can affect the health and wellbeing of a person coming into contact with them. Combat this by applying basic hygiene precautions, including:
Washing hands after exposure
Decontaminating footwear by washing and treating with a mild disinfectant
Keeping children and pets out of the contaminated area.