Your rent is due every Monday as stated in your tenancy agreement unless you have made an arrangement with us to pay fortnightly or monthly in advance.
A member of the customer accounts team will contact you in the first week of your tenancy to discuss your personal circumstances and discuss payment options Please note this call may come from an anonymous number
In addition, we've made it as simple as possible for you to pay your rent. Here are the best ways to do this:
- With your debit card via your MyKarbon account
- By Direct Debit – we can collect your payments weekly, fortnightly, 4-weekly or monthly on any day that is convenient for you. Give us a call to set this up for you
- Call our freephone number 0808 164 0111 then select the make a payment option
- At your local Post Office or Pay Point outlet. You will need your allpay swipe card to use this service, please contact us if you need a replacement card.