Friday, 5th April 2019

Corporate ,

The Asset Management team at Karbon is celebrating an award win for excellent work tackling fuel poverty.

Karbon has been recognised as housing association of the year in the regional Energy Efficiency Awards.
Asset surveyor Phil Anderson joined colleagues Susan Waugh and Margaret Terrone at the awards ceremony held at the Hilton Newcastle Gateshead.
Kath Heard, asset manager, said: “It is very gratifying for Karbon to be recognised for our work in this area.
“We know fuel poverty is a major issue for our customers, so anything we can do to ensure they can stay safe and warm in their homes is hugely important.
“We’ve already seen incredible benefits from our commitment to tackling fuel poverty and have seen transformational improvements to our customers’ welfare.
“We are very proud of our success and we hope to build on this success in the coming years.”
It is estimated that around 4 million UK households are in fuel poverty – this is defined as those who are unable to heat their home to the temperature needed to stay warm and healthy.
As well as being on low incomes, many of these households are also faced with the additional burden of relying on heating systems that are expensive to run and/or inadequate for their needs.
Since the creation of Karbon Homes in 2017 the asset management team has reviewed the combined legacy organisational data and developed an asset management plan that puts fuel poverty at its core. 
The team successfully bid for funding to financially assist with the development and delivery of this ambitious project from the Fuel Poverty Network Extension Scheme, the Warm Home Fund, and the Domestic Renewable Heat Incentive. To date, they have secured £2.77 million, to add to Karbon’s own investment of £2.67m, making a total of £5.44m.
This funding has contributed to the cost of providing gas infrastructure works and 380 highly efficient gas central heating systems to homes in some of the North East’s most deprived areas.
The funding has also been used for our more innovative projects to combat fuel poverty in some of our most remote areas.
These areas which don’t benefit from being on or near the gas network, and are therefore some of our most severely fuel poor households.
We’ve now installed 148 Air Source Heat Pump (ASHP) central heating systems to these ‘off gas’ properties since 2017 and the asset management team will continue with this programme in the next financial year.

“The new air source heat pump was fitted late last year, well before winter and my energy bills have gone down from £110 per month £58. It’s fantastic, I’m thrilled and very pleased with all aspects of the transformation” John from Hexham.

“The new gas heating system is great, I can now adjust the settings depending on the weather, not like the old electric storage heating” Tom from North Shields.

“I was Impressed with the quality of the workmanship and they left my home clean and tidy” Paul from Hexham.

“The new system is far better than the old storage heaters. I now have instant hot water any time I like” Janet from Newcastle.