We're doing some research around our Furniture Pack service

Thursday, 4th July 2019

We've commissioned a research company to contact some of our customers about our Furniture Pack service. 

Approximately 1,300 Karbon Homes customers use the Furniture Pack service to date. The purpose of the research, which is being conducted by local business Bluegrass Research, is to understand more about your needs, expectations and experiences of the service and so that improvements can be made if needed. 

The research will involve Bluegrass contacting a number of our customers by telephone and inviting you to take part in either a:

  • a telephone in depth interview, which will take around 15 minutes
  • a telephone survey, which will take around 8 minutes

All interviewing will take part between 8th July 2019 and 12th August 2019.

If you have any concerns or questions about this piece of research, please contact us today.