Helping you stay warm this winter

Friday, 29th November 2019

According to new research from uSwitch, millions of households in the UK are forced to choose between heating their home and eating. 

This research was released today to help raise awareness of the 3.4 million UK households that are in fuel poverty. Fuel poverty is when a household spends more than 10% of its income heating their home. 

Helping residents who find themselves in fuel poverty

Did you know there are various grants you may be able to access depending on your circumstances, such as being a on a low income, that can help. Our Money Matters team can work with you to find schemes you may be eligible for and help you to apply.

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Feel the warmth of an energy grant!

The British Gas Energy Trust provides grants and schemes that are open to anyone in debt to their energy supplier – you don’t even have to be a British Gas customer! Other energy suppliers offering grants specifically for their customers include EDF, E.on Npower, Ovo, Scottish Power and SSE.

Heard of Winter fuel payments?

As long as you’re at least the qualifying age for Pension Credit you could get an annual one-off payment to help pay for heating during the winter. If you’re eligible you’ll usually receive this benefit automatically, but if you don’t, you can make a claim at

Struggling to heat your home in the colder months?

Well, if you’re on a low income, you might be able to get £140 off your electricity bill under the Warm Home Discount scheme. This is a one-off discount on your electricity bill between September and March. Not all suppliers offer this but it’s well worth giving yours a call to check; it might be another reason to switch and find a better deal. Don’t just turn your heating off to save money in the winter as this can cause damage to your pipes! Find out more at

Save on water

If you’re a Northumbrian Water customer, take a look at the SupportPlus tariff. You could reduce your current water bill by as much as 50% if your household income is less than £16,105 and your annual water bill is more than 3% of your total household income after housing costs. Email or call 0345 733 5566.



Karbon's Money Matters team is a free service, which offers our residents personalised and confidential advice on everything to do with their finances, benefits and money.

Get in touch to find out how we could help you.

Call 0808 164 0111 to make an appointment with a member of the team, or alternatively you can email us at