Karbon’s Customer Annual Report for 2018-2019 is now live!

Monday, 11th November 2019

It has been another exciting and busy year for Karbon and this report is here to keep you up-to-date on how we’re doing as an organisation.

It will also help you understand how well we are delivering our service to our customers, and highlights how we’re performing against the standards that are set by the Regulator of Social Housing.

This report is for our customers and it is important to us that it contains clear information that is relevant to you.

The feedback we received on our last annual report, documenting our performance in 2017 – 2018, told us that you wanted an easy to understand, open and transparent report. As well as the facts and figures, you wanted to see more of what Karbon has accomplished over the past 12 months through the use of small case studies.

With this in mind, this year we’ve worked closely with Karbon’s Strategic Residents Group to develop the report and make sure it reflects your feedback.

We hope you find it useful and would welcome any comments. To let us know your thoughts, you can contact us by email, communications@karbonhomes.co.uk, through Facebook, @karbonhomes or by calling 0808 164 0111

 

Help to shape the areas of Karbon that matter most to you

We’re looking for residents of all ages and from all walks of life to get involved with the things we do to improve your home and neighbourhood.

We want to make sure that your thoughts and opinions are considered on topics that affect you.

Just like the residents who helped us develop this report, there are a number of ways that you can get involved with Karbon. If you’re interested in finding out more about how you can help us shape our services and products in the future, please get in touch with our customer engagement team

Email connectwithkarbon@karbonhomes.co.uk, or call 0808 164 0111 and ask to speak to one of our engagement coordinators.