Your opinion counts!

Tuesday, 15th October 2019

At Karbon Homes we are keen to deliver the best possible service to our customers. To help us to do this we work with market research agencies to find out more about what our customers think about us as a landlord and the services we provide you. 

Currently we're working closely with a market research agency called IFF Voluntas who carry out the majority of our customer feedback surveys on our behalf. 

IFF Voluntas may call you from time to time to ask for your feedback about services you may have used as a Karbon Homes customer. The telephone number that IFF Voluntas will call from is 0800 077 3572

Feedback on your experiences of the services we provide is really important to us. It helps us to identify what we are doing well and if there are any services we need to focus on when making improvements.  

We actively use customer feedback to improve our services and the comments you give us in these satisfaction surveys really do make a difference.

We do hope that you will take part, however if you don’t wish to take part then we completely understand. You can opt out of taking part in any of our surveys at any time, just let us know by contacting us on 0808 164 0111. 

Visit the 'surveying our customers' page of the website for more information on what IFF Voluntas, as well as a detailed breakdown of what happens to the feedback you give and your personal information.