Thursday, 13th February 2020

Save time and do it online with your MyKarbon account today! 

We’ve been making more exciting changes to the way you can manage your account online.  

We’re proud to announce that from today, you can now book a repair and for some repairs, you can choose a time that suits you in a matter of minutes – all without having to pick up the phone. The new ‘Request a repair’ functionality is easy to use and will work from your mobile, tablet or computer. 

Watch our 'how to' video below:

Here are the steps to follow if you prefer written instructions:  

  1. Log in to your MyKarbon account

  2. Click on ‘Request a repair’

  3. Double-check your contact details – it’s important so we can confirm the repair booking and we can text reminders to you too

  4. Tell us a bit about the problem you’re having by selecting by clicking on the repair type boxes and add any additional details about the repair and our visit

  5. If your repair is suitable for online booking, you’ll then be asked to choose a day and time that works best for you

  6. You'll then get an email or text confirmation, depending on your preferred contact method, with the details of your repair appointment 

Need to speak to us?  

We’re here to help from 8 am to 6 pm Monday to Friday but MyKarbon allows you to do most things online, quickly whenever you need to. Saving you a call to us and helping you to manage your home and tenancy with ease.  

If you have any questions about your MyKarbon account, please contact us

 And finally, thank you!  

Thanks to everyone who gave us feedback on the changes last time we got in touch. 

We had some great feedback and we have tried our best to bring some of these ideas to life in this latest update. We are committed to developing and exploring more of your ideas as part of our plans for the system in the future.