A day in the life of an Employment Foundations Advisor



Whether you’re looking to get in to work, progress your career, or reach a personal goal of gaining a new skill, our employment foundations advisors are on hand to help.

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Employment Foundations Advisor, Helen Stevenson

We can help you:

  • Find a new job
  • Gain qualifications and identify further training
  • Update your CV and complete job applications
  • Prepare for interviews
  • Learn new skills
  • Get in to volunteering and find work experience
  • Obtain appropriate ID

One of our Employment Foundations Advisor, Helen Stevenson runs through what a day in her role looks like

Hi, my name's Helen Stevenson. I'm an Employment Foundations Advisor and part of Karbon's Foundations for Life team.


8:30am - I start work by checking and responding to my emails and texts. One customer lets me know she has started the Teaching Assistant course I found for her and another customer's lets me know that he no longer wants to work as chef and has decided to join the army!

9am – I meet with Hayley, one of the team's Digital Foundations Coaches, at the office and head over to Newcastle to attend a jobs fair at the library. We're armed with all Karbon's current job vacancies, job description packs and lots of freebies such as keyrings and pens.

10am – We set up stall at Newcastle library and network with other organisations who are attending. This is a great way of finding out about what free training's on offer, what volunteering projects social projects and organise a meeting with an agency offering free business start-up advice.

10:30am – It's my turn to presentation to the 100+ jobs fair attendees, letting them know about Karbon – who we are, the benefits of working for us and what current vacancies we have.

11:30am - 1:30pm - Spent the rest of the morning run off our feet with people interested in talking to us about the services offered by Karbon and also any vacancies currently advertised and how to apply. We're there to offer advice and take details for those interested in employment support, which we will follow up with later to book in one-to-one appointments.

1:30pm - Breathe! ….then grab a sandwich on the go …..

2:30pm – Hayley and I head back to the office and I answer a call from a customer who's ringing to let me know they have an interview tomorrow. I drop everything and talk them through how to approach the interview, taking time to answer any questions they may struggle with and checking that they know about the company and how to get to the interview.

3pm – It's caseload work time. A client would like to work in security but in order to apply for an SIA licence they need a Criminal Record Check from Nigeria. After doing some quick research about the process, which involves attending Scotland Yard Police station in London to obtain a fingerprint, I call Northumbria police to ask about alternative options to find a way of the fingerprint being taken locally.

3:50pm – I do some research around current advice on disclosing criminal convictions, and download a template disclosure letter for a face to face appointment later that week.

4pm – a customer sends over a draft application and CV which needs some work. I spend some time reworking the documents, making changes to grammar, spelling and providing more specific examples which would appeal to employers. I put some time in my diary for the next day to finish this and talk my changes and suggestions through with the customer.

4:10pm - A customer sends a text to say he was offered work but his ID is invalid as his Travel Document (Non UK) has expired. I check the current government guidelines to double check and it is in fact invalid. I make a few calls to various numbers from www.gov.uk and try to look up advice on how to get ID for someone who was granted Indefinite Leave to Remain as an Asylum Seeker. I then call the customer to explain that he needs to apply for a Biometric ID Card and to ask the job centre if they can fund this as he cannot work without ID.

5pm - I start to wrap up, double check all emails and texts have been dealt with, and prepare myself to start all over again tomorrow.

Let us help you reach your potential

Karbon's Foundations for Life team can provide you with one-to-one tailored support to help you on your journey, with each session designed around your specific wants and needs.

Whatever it is that you set out to achieve, our experienced advisors are here to help.

Contact the Foundations for Life team foundations@karbonhomes.co.uk

call us on 0808 164 0111

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