Delays and cancellations



*** UPDATED *** 5/3/18




*** UPDATED *** 2/3/18

Due to the severe winter weather we are extending our office opening times next week to help handle emergencies and rearrange previously scheduled repairs for residents across the region.

Our offices in Chester-le-Street, Stanley, Gosforth and Newburn will be open and available to take your call between 8.30am and 5.30pm throughout next week.

In areas where the weather has improved we have begun to resume normal service and schedule routine appointments in addition to emergencies.

Emergencies repairs remain our priority for areas which are still experiencing severe winter weather. Most scheduled repairs and appointments in these areas will be cancelled and rearranged.

We are doing our best to keep all our staff and vehicles out on the road, but many parts of the region are not properly accessible with roads closed in some areas.

We would appreciate your support by still only calling us if you have an emergency.

Calls considered an emergency would be:

  • No heating or hot water
  • Unsecure properties
  • A genuine threat to life


Callers may have a lengthy wait to get through, therefore if it is not an emergency, please do not call.

For non-emergencies, please contact us via email or social media and we will respond to your enquiry as soon as we can.

We are also making sure we have colleagues available to get to our sheltered schemes, and cover in our Extra Care schemes.

For our mental health services, we have customer who need daily support and we are making arrangements to ensure some form of support is available, including by telephone.

We are keeping everybody up to date as far as possible via social media and our website. If you have an urgent enquiry, please contact us using your usual Karbon Homes customer service number.

Thank you for your patience

This site uses cookies to help make it more useful and reliable. Our cookies page explains what they are, which ones we use, and how you can manage or remove them. read more