Delays and re-scheduled repairs update



Due to the severe winter weather we experienced last week we are extending our office opening times this week to help handle emergencies and rearrange previously scheduled repairs for residents across the region.

Karbon van outside office

Our offices in Stanley, Gosforth, Newburn and Bowes in Chester-le-Street will be open and available to take your call between 8.30am and 5.30pm every day this week.

With conditions across the region beginning to improve, we have started to resume our normal service of scheduling routine appointments, in addition to emergencies.

We are also working hard to reschedule any repairs which had to be cancelled last week as a result of the adverse weather.

Please bear with us while we work to resume our normal service levels.

You may have to wait a little longer on the phone than usual, but we will respond to your enquiry as soon as we can.

For non-emergencies, you can also contact us via email, social media or by visiting one of our offices.

Thank you again for your patience,

The Karbon Customer Services team

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