Important information and documents

Here you will find a vast array of useful and important information about your rights and responsibilities as a Karbon customer.

Click here to download your Tenants' Handbook

Our most frequently requested documents, leaflets, and magazines are available to download and read below.

If what you’re looking for isn’t in this library, you can request a document by contacting us.

Customer information and advice

Emergency Financial Support Services in the North

Size - 111K
A list of emergency financial support services in North England

Karbon Lettable Standard

Size - 297K
Karbon Lettable Standard

Expression of interest form

Size - 27K
Expression of interest form

Contents Insurance - IPID

Size - 158K
Contents Insurance - Insurance Product Information Document

Contents Insurance - EID

Size - 25K
Contents Insurance - Essential Information Document

Why Shared Ownership?

Size - 227K
Why Shared Ownership?

Tenant's Handbook

Size - 4775K
Find out what to do and who to turn to when you need help or advice on a whole range of matters.

iWitness - making our neighbourhoods safer

Size - 2074K
iWitness - making our neighbourhoods safer

Complaints, compliments and suggestions

Size - 1053K
Information on how to make a complaint, compliment or suggestion about our services and what you can expect from us.

Condensation and Mould advice

Size - 423K
Condensation and Mould advice

Simple Insurance - Interactive Application Form

Size - 2773K
Simple Insurance - Interactive Application Form

Simple Insurance - Application Form

Size - 2622K
Simple Insurance - Application Form

ASB Statement of Policy and procedures

Size - 112K
ASB Statement of Policy and Procedures

The Noise App - User Guide for Tenants

Size - 232K
The Noise App - User Guide for Tenants

Subject Access Requests

Size - 202K
Subject Access Requests

Environmental Information Requests

Size - 1228K
Environmental Information Requests

Karbon Homes - Planned maintenance

Size - 2500K
Karbon Homes - Planned maintenance

Magazines and newsletters

Stepping Stone - November 2018

Size - 457K
Stepping Stone - November 2018

Project News Summer 2018

Size - 4622K
Project News Summer 2018

Karbon News - May 2018

Size - 1494K
Karbon News - May 2018

Stepping Stone - May 2018

Size - 419K
May edition of our service user newsletter

Projects News - Winter 2017

Size - 1254K
Projects News - Winter 2017

Karbon News - Winter 2017

Size - 1378K
Karbon News - Winter 2017

Cash Points - July 2017

Size - 2332K
Cash Points - July 2017

Projects News - Summer 2017

Size - 3662K
Projects News - Summer 2017

Corporate

Karbon Homes Financial Statements 2017-18

Size - 3200K
Karbon Homes Financial Statements 2017-18

Karbon Rewards and Benefits package

Size - 924K
Karbon Rewards and Benefits package

Karbon funding - Grants guidance notes

Size - 202K
Karbon funding - Grants guidance notes

Strong Foundations Strategy

Size - 2030K
Karbon Homes' Strategy 2018 - 2023

Standard Terms and Conditions of Purchase

Size - 212K
Standard Terms and Conditions of Purchase

Gender Pay Gap Report 2017

Size - 131K
Gender Pay Gap Report 2017

Preferred Board Composition Statement

Size - 59K
Preferred Board Composition Statement

Tenancy policy

Size - 84K
Tenancy policy

Anti-social behaviour policy

Size - 89K
Anti-social behaviour policy

Allocations and lettings policy

Size - 108K
Allocations and lettings policy

Equality and Diversity Annual Report 2016-17

Size - 1212K
Equality and Diversity Annual Report 2016-17

Derwentside Homes Financial Statements 2016-17

Size - 1765K
Derwentside Homes Financial Statements 2016-17

Isos Financial Statements 2016-17

Size - 4141K
Isos Financial Statements 2016-17

Cestria Financial Statements 2016-17

Size - 3193K
Cestria Financial Statements 2016-17

Derwentside (Karbon) VFM Self-Assessment 2016-17

Size - 3042K
Derwentside (Karbon) VFM Self-Assessment 2016-17

Isos (Karbon) VFM Self-Assessment 2016-17

Size - 3800K
Isos (Karbon) VFM Self-Assessment 2016-17

Cestria (Karbon) VFM Self-Assessment 2016-17

Size - 2898K
Cestria (Karbon) VFM Self-Assessment 2016-17

Performance and satisfaction

Annual Report to Customers (Karbon Homes) 2017-18

Size - 699K
Annual Report to Customers (Karbon Homes) 2017-18

Annual Report to Customers (Derwentside) 2016-17

Size - 2801K
Annual Report to Customers (Derwentside) 2016-17

Annual Report to Customers (Cestria) 2016 - 2017

Size - 4437K
Annual Report to Customers (Cestria) 2016 - 2017

Annual Report to Customers (Isos) 2016 - 2017

Size - 4119K
Annual Report to Customers (Isos) 2016 - 2017

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