Important information and documents

Here you will find a vast array of useful and important information about your rights and responsibilities as a Karbon customer.

Click here to download the Tenants' Handbook

Our most frequently requested documents, leaflets, and magazines are available to download and read below.

If what you’re looking for isn’t in this library, you can request a document by contacting us.

Customer information and advice

Condensation and Mould advice

Size - 423K
Condensation and Mould advice

Tenants' Handbook

Size - 120K
Tenants' Handbook

Simple Insurance - Interactive Application Form

Size - 2773K
Simple Insurance - Interactive Application Form

Simple Insurance - Application Form

Size - 2622K
Simple Insurance - Application Form

ASB Statement of Policy and procedures

Size - 112K
ASB Statement of Policy and Procedures

Anti-social Behaviour Policy

Size - 152K
Anti-social Behaviour Policy

The Noise App - User Guide for Tenants

Size - 232K
The Noise App - User Guide for Tenants

Subject Access Requests

Size - 202K
Subject Access Requests

Environmental Information Requests

Size - 1228K
Environmental Information Requests

Karbon Homes - Planned maintenance

Size - 2500K
Karbon Homes - Planned maintenance

Magazines and newsletters

Projects News - Winter 2017

Size - 1254K
Projects News - Winter 2017

Karbon News - Winter 2017

Size - 1378K
Karbon News - Winter 2017

Cash Points - July 2017

Size - 2332K
Cash Points - July 2017

Projects News - Summer 2017

Size - 3662K
Projects News - Summer 2017

Corporate

Karbon Homes - Interim Strategic Plan 2017-18

Size - 285K
Karbon Homes - Interim Strategic Plan 2017-18

Equality and Diversity Annual Report 2016-17

Size - 1212K
Equality and Diversity Annual Report 2016-17

Derwentside Homes Financial Statements 2016-17

Size - 1765K
Derwentside Homes Financial Statements 2016-17

Isos Financial Statements 2016-17

Size - 4141K
Isos Financial Statements 2016-17

Cestria Financial Statements 2016-17

Size - 3193K
Cestria Financial Statements 2016-17

Derwentside (Karbon) VFM Self-Assessment 2016-17

Size - 3042K
Derwentside (Karbon) VFM Self-Assessment 2016-17

Isos (Karbon) VFM Self-Assessment 2016-17

Size - 3800K
Isos (Karbon) VFM Self-Assessment 2016-17

Cestria (Karbon) VFM Self-Assessment 2016-17

Size - 2898K
Cestria (Karbon) VFM Self-Assessment 2016-17

Performance and satisfaction

Annual Report to Tenants (Derwentside) 2016 - 2017

Size - 2801K
Annual Report to Tenants (Derwentside) 2016 - 2017

Annual Report to Tenants (Cestria) 2016 - 2017

Size - 4437K
Annual Report to Tenants (Cestria) 2016 - 2017

Annual Report to Tenants (Isos) 2016 - 2017

Size - 4119K
Annual Report to Tenants (Isos) 2016 - 2017

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