Leasehold repairs and maintenance

As a leaseholder there are some repairs that you are responsible for, and some that are the responsibility of Karbon Homes. We've listed some questions we're frequently asked about repairs... and we also tell you a bit about Safe & Sound, our heating maintenance scheme for leaseholders.

Repairs and maintenance FAQ

Can I make improvements to my property?

We don’t need to know about small things such as decorating, but before making any additions or structural improvements you need to let us know so we can send you written permission – you need this to comply with the terms of your lease.

Primarily we need to know that what you are planning won’t affect the safety of you or other residents nearby. When you come to sell your property, any major changes that have not been approved by Karbon Homes can cause delays in the sales process.

Contact our home ownership team on 0191 223 8749 or email to tell us if you’re planning improvements to your property.

If you need to make changes or improvements to your home to help you to live independently, we have a specialist team that can help. Visit our aids and adaptations page to find out more.

Will Karbon help me with internal repairs and maintenance?

As a leaseholder, you are responsible for internal repairs and maintenance to your property.

Does Karbon maintain my property?

Your lease determines who is responsible for maintaining the interior and exterior of your property. For properties with communal areas or shared facilities it is normally our responsibility to carry out any repairs to the exterior of the building. For properties such as stand-alone houses and bungalows the responsibility is usually with the owner.

Will you check my heating?

Under the Safe & Sound scheme Karbon leaseholders can benefit from a competitively priced gas and heating maintenance and repair service provided by our team of fully qualified engineers.

Safe & Sound for peace of mind

Safe and sound case study

Karbon leaseholder David Boggon signed up to our Safe & Sound heating repairs and maintenance service, designed especially for our leaseholders. He tells us a little about it…

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“I chose to use Safe & Sound service as it gave me the peace of mind that the person servicing and possibly repairing my boiler would be a trained professional.

“I think everyone has the same worry when they call a new tradesperson that they might not be everything they claim to be – using the service gets rid of that fear.

“So far the service I’ve received with Safe & Sound has been absolutely brilliant.

“I’ve had my gas boiler serviced twice now and each time it was the same chap. On the second visit he told me that a small repair needed doing. He went straight away to get the part, was back in half an hour, and the repair was done within the day.

“It’s unlikely you’d get that super speedy service anywhere else.

“Another benefit of the service is that it’s straightforward in terms of what it will cost. Some monthly direct debit type schemes can be confusing – you pay out every month then when the time comes to have your heating repaired you find out you’re not covered for what has happened. With Karbon you know what you’re paying for.

“Your annual service charge is a set amount and then, if any repairs need doing, you pay for that on top.

“Also, another benefit of the service is that when you sign up, Karbon Homes will send you an annual reminder when your next service is due – meaning you don’t have to remember yourself. That in itself takes some of the stress of maintaining your home away.”

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Safe and sound

Safe & Sound – leaseholder heating service

All Karbon Homes leaseholders are entitled to use our competitively priced gas and heating maintenance and repair service, called Safe & Sound.

All our engineers are Gas Safe (formally Corgi) registered and fully trained, meaning you don't need to worry about finding a trades person you can trust should your heating go wrong. Your appliances will be serviced and repaired in line with the manufacturer’s instructions and you'll be given written confirmation of the work we've done.

Prices are detailed below:

  • Service and safety check to any gas boiler: £58
  • Service and safety check to any gas boiler and additional appliances: £78
  • Service, flue sweep and safety check to any solid fuel fire or appliance: £68
  • Additional annual flue sweep: £53

Emergency repairs

Karbon is also able to provide leaseholders with a 24-hour, 365-days-a-year emergency response to gas appliance, solid fuel fire or appliance breakdowns.

Call-out costs:

  • During normal working hours (9am to 5pm, Monday to Friday): £30 per hour
  • Outside normal working hours: £40 per hour

* All costs exclude materials.

Contact us for more information or to book your Safe & Sound service.

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