Flood advice

We can expect to see more extreme weather events such as flooding in the future due to our changing climate. Hopefully, you'll never need this information, but it's important to be prepared.

What do I do if I receive a flood warning?

  • Have torches, medication and waterproofs to hand
  • Fill jugs and saucepans with clean water
  • Move your family and pets upstairs or to a high place with a means of escape
  • Turn off gas, electricity and water supplies when flood water is about to enter your home, if it is safe to do so
  • Turn off any equipment that uses water (like washing machines and dishwashers)
  • Do not on any account touch sources of electricity when standing in flood water
  • Keep listening to local radio for updates or call the Environment Agency Floodline on 0345 988 1188
  • Flood water can rise quickly; stay calm and reassure those around you. Call 999 if you are in danger.

Flooding and insurance

If you rent your home, Karbon Homes is responsible for most flood repairs. However, we are not normally responsible for replacing or repairing any of your personal belongings that are damaged, including furniture.


We make it easy for you to insure your belongings under a special low-cost household contents insurance scheme.

What do I do if my home is flooded?

Call Karbon Homes

Call us and tell us:

  • What has happened?
  • What damage has been caused?
  • What, if anything, you have done to try to repair the situation?
  • Whether the damage has affected neighbouring properties
  • Whether the property is habitable

Contact your contents insurance company

Most companies have a 24-hour helpline you can call. The staff will tell you what you need to do to make a claim following a flood.

Clean up

Karbon will help clean up your home. We are responsible for most flood repairs to the building.

Before you start cleaning, take photographs of the flood damage and mark the highest level of the floodwater on your wall.

Make a list of what has been damaged and keep it somewhere safe. This helps with your contents insurance claim.

Don't throw away flood-damaged furniture, carpets and other belongings until your insurance company tells you it's ok to do this.

Recover your valuables and keepsakes, and put them somewhere safe. Use rubber gloves when you are handling them and put them in bags or boxes in a safe place. Most articles can be professionally restored so do not make rash decisions.

Flooding can contain pollutants which can affect the health and wellbeing of a person coming into contact with them. Combat this by applying basic hygiene precautions, including:

  • Washing hands after exposure
  • Decontaminating footwear by washing and treating with a mild disinfectant
  • Keeping children and pets out of the contaminated area.

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