Attend all appointments we arrange for you (and let us know if you can't attend or you're not going to be in).
Let us know about any relevant changes in your circumstance, for instance, if you start work, have a child or your income increases or decreases.
Provide all of the information and evidence we request. If you withhold information or provide incomplete information, it may mean the advice we give you is wrong.
Do not negotiate directly with creditors before discussing it with your adviser.
Do not borrow more money or enter into a new credit agreement.
Wherever possible we will give you the information and resources you need to resolve your own debt problem. If the problem is complex, or if your personal situation means that this is not possible, we will provide a casework service.
Karbon Homes may help you to access a debt solution, or we can refer you to a trusted free and confidential service that can administer a payment arrangement or insolvency solution for you. Any service we refer you to will be authorised by the Financial Conduct Authority and will have the highest standards of service and advice.
Creditors may continue to add interest or charges to your debt.
Your credit rating may be affected if you enter into a payment arrangement or insolvency solution.