Struggling to pay your rent?
We understand that there may be times you find it difficult to make your rent payments. Not paying in full and on time will put your home at risk. We always listen to your circumstances and try to come to a repayment arrangement to help you pay down any debt you have with us and remain in your home.
If you have any difficulties paying your rent please contact our Customer Accounts Team as soon as possible – we are here to help.
Please contact us as soon as you have any problems or if you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.
- Avoid making agreements you can’t keep. This will only lead to more problems
- Choose a payment method convenient to you then you won’t miss further payments
- Always respond to letters, visiting cards or phone calls as soon as possible as delays will cause more problems
- Ask us for money advice, our staff are trained to assist you.
In most cases we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford and if your income changes, you should contact us immediately.