Your rent

Your rent is important. Without it we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.

Paying your rent

Your rent is due every Monday as stated in your tenancy agreement, unless you have made an arrangement with us to pay fortnightly or monthly in advance.

We aim to make it as simple as possible for you to pay your rent by offering several ways to pay. If you would like further information on any of the ways to pay your rent please contact us and ask to speak to the income management team.

How to pay your rent

Direct Debit

You can pay your rent by Direct Debit monthly, weekly, fortnightly or four weekly. This payment method is more convenient for tenants who have a bank or building society current account and would like a convenient, hassle free way of paying their rent. We can set a Direct Debit up with you over the phone in just a few minutes.


You can pay your rent online now by securely logging in to our website. Are you already a customer? Login or register now.

On your phone

You can download the Allpay app from your app store.

Standing Order

Payments can be made directly from your bank or building society current account either weekly, fortnightly or monthly. You must ensure your tenancy reference number is on any payments you send to us.

Post Office or Pay Point

You can use a swipe card to pay at any of these outlets. Post Offices are open on Saturday mornings and many Pay Point outlets are open seven days a week and late at night. For a free swipe card please contact our income management team.

Click here to find your nearest paypoint outlet or post office


By telephone

You can pay by debit card Monday to Thursday 8:30am - 5:00pm and Friday 8:30am – 4:30pm. Click here to contact us.

By post

You can pay by cheque or postal order (please do not send cash). Payments should be made payable to Karbon Homes Limited and sent to:

Karbon Homes, Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

Struggling to pay your rent?

There may come a time when you have problems paying your rent. Many people have difficulty with rent because they have other money problems. There are lots of different ways we can help you.

Please contact us as soon as you have any problems or if you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.

  • Avoid making agreements you can’t keep. This will only lead to more problems
  • Choose a payment method convenient to you then you won’t miss further payments
  • Always respond to letters, visiting cards or phone calls as soon as possible as delays will cause more problems
  • Ask us for money advice, our staff are trained to assist you.

In most cases we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford and if your income changes, you should contact us immediately.

If you are behind with your rent and fail to keep up any promised payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.

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