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Welcome to the latest Take Five newsletter.
As the cold weather continues, we’re sharing ways to help you keep warm and manage energy costs, including practical tips and details of the support available if you need it.
In this edition, we’re also pleased to introduce our new Welcome Guide – a handy customer handbook packed with tips for living well in your home, information about our services and all the ways you can get in touch. This includes our brand‑new Karbon app giving you quicker, more convenient ways to contact us alongside our usual channels.
For our leaseholders and shared owners, we’ve continued to build on your feedback by improving and continuously developing the information we share, making it even more tailored and relevant to you.
You’ll also find an update on the tree surveys we’re carrying out across our communities to help keep outdoor spaces safe, healthy and well maintained.
I hope you enjoy reading this edition.
Executive Director of Customer Services
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Feedback from our customers is very important to us, with customer care and satisfaction at the heart of what we do.
It’s also important that similar organisations to us gather the same feedback. The Regulator of Social Housing (RSH) uses Tenant Satisfaction Measures (TSMs) to asses if social landlords in England are doing their job right.
The RSH asks us to measure this performance as Karbon Group, this includes Karbon Homes and subsidiaries 54North Homes and Leazes Homes.
We’re continuing to learn from our results, and you can find out more here about what we’ve been working on so far.
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Your new Welcome Home Guide
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We’ve put together all the most useful information you may need as a Karbon customer.
Our Welcome Home Guide gives you an overview of your tenancy with us and helps make settling into your home as easy as possible.
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Want to work with us?
You can find our latest job vacancies here. |
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New affordable homes
Take a look at our new affordable homes here. |
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🏡 Find Your New Home with Karbon Living
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Looking for a fresh start in a vibrant community? We’ve got modern, energy‑efficient homes ready and waiting across three fantastic locations.
✨ Bellingham - Pennine Meadows
Learn more about our new three and four bedroom homes, offering private gardens and modern, energy‑efficient design throughout. With options available through Shared Ownership and Rent to Buy, you can get started from just £780 per month on Rent to Buy, or secure a Shared Ownership share from only £27,500. Perfect for first‑time buyers, couples and families looking for extra space in a welcoming community.
Register your interest
✨ East Cowton – Magna Rise
Choose from beautifully designed three and four bedroom homes, complete with private gardens, parking, and energy‑efficient features. Available through Shared Ownership and Rent to Buy, with prices starting from £560 per month on Rent to Buy and shares from £47,500 through Shared Ownership. Ideal for first‑time buyers, couples and families seeking more space and a peaceful village setting.
✨ Seaham – Seaham Garden Village
Explore stylish two and three bedroom coastal homes, designed for real life with private gardens, parking and thoughtfully planned layouts. Available through Rent to Buy from £720 per month, in a growing new community by the County Durham coast - perfect for settling, growing and thriving.
Register your interest
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The home of your home goes mobile
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Staying on top of your rent, repairs and tenancy shouldn’t be difficult.
That’s why we’ve launched the new MyKarbon app, designed to make managing your home even easier and more convenient.
Thousands of customers are already using the MyKarbon app, with customers’ telling us...
“It’s quite easy for someone who hates technology and can never remember how to log in, so thankful to have the app.”
“I didn’t know Karbon had an app it’s so much easier I can pay my rent and do repairs all on the app thank you Karbon Homes ⭐️⭐️⭐️⭐️⭐️”
Download the MyKarbon app now from the Apple App Store or Google Play.
What you can do with MyKarbon
MyKarbon brings everything you need into one easy place:
You can use the app wherever you are -at home, on the bus or during a break at work.
This is just the start. We’ll keep improving MyKarbon, adding new features and listening to your feedback so it continues to grow with your needs.
If you haven’t tried it yet, now’s a great time to download MyKarbon and see how it can help you manage your home.
Download MyKarbon from the App Store or Google Play and log in or create an account following some simple verification steps. If you prefer, you can still sign in and manage your account via our website.
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Involving and supporting you
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We’re carrying out routine tree surveys across our neighbourhoods.
The surveys are being completed by Dryad Tree Specialists... |
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Read more
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Our Leasehold Team Manager, Duncan Bird tells us about the Leasehold and Freehold Reform Act (LAFRA 2024). |
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Marge and Isobel are two customers who regularly take part in our customer engagement forums and panels. We spoke to them about... |
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Here at Karbon, we have customer forums and panels so you can share your views on Karbon Homes. Here are some changes we’ve made... |
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Our in-person social befriending programme Silver Friends has already had lots of success bringing people together in County... |
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21 community projects across the region have benefited from a much-needed boost in funding to help combat the rising cost of... |
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Original Athol House resident Jean Scott is one of the first residents to move into the newly redeveloped scheme in Ponteland,... |
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This week is National Apprenticeship Week, an annual celebration that highlights the positive impact of apprenticeships on... |
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Read more
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Karbon Homes is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014, registration number 7529 and our registered office is Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. We are regulated by the Regulator of Social Housing.
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