As a Karbon customer, you have access to a range of services. Our Money Matters team provide free, confidential and impartial money advice to our customers. They can also help you to understand what other services you may benefit from within Karbon, to ensure the best outcome for your circumstances.
Just after Christmas, Karbon customer Lee unexpectedly lost his job after three years to redundancy and found himself struggling financially.
Due to losing his job and having to claim Universal Credit, Lee was facing being charged for underoccupancy (bedroom tax), as he lives in a 3-bed property but needed the extra rooms for when his children visit.
Lee said, "I was worried about paying my bills and rent so I rang up and spoke to Karbon, who put me in touch with the Money Matters team.”
“The Money Matters team were great. They handled my situation quickly and Joan who I spoke to was very friendly and clear when explaining everything to me.”
With Joan's help, Lee was awarded a Discretionary Housing Payment short-term of £25 per week for 52 weeks to help relieve some of the financial stress so he can focus on getting his employment back on track.
After hearing about Lee’s redundancy, Joan was also able to direct him to Karbon’s Foundation for Life service, who have a team of dedicated Employment Advisors. After speaking with an advisor Lee was able to interview for, and successfully secure a new job.
Lee further explained, “The Money Matters team have helped to understand fully and clearly what help was out there for me, and the services available through Karbon.
“Being unemployed was a huge worry but they were able to show me what I could apply for which has relieved the stress and I know I can keep on top of my rent and bills.”
Lee Forrest, Money Matters Manager at Karbon Homes, said: “It's important that we fully understand customers circumstances to find them the right support.
“Money Matters advice meant this customer's immediate financial problems were solved, allowing him to focus on his goal of finding sustainable employment. Working alongside our Employment Advisors means he's now secured employment and financial security.
“Being able to collaborate across Karbon means we can ensure the best outcome possible for our customers.”
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team by emailing moneymatters@karbonhomes.co.uk or by calling 0808 164 0111.
Are you a skilled Tradesperson looking for a new opportunity in the North East?
Then be sure to come along to our recruitment open day exclusively for trades roles including Joiners, Plumbers, Multi-trades, Schedulers, Electricians, Bricklayers and Plasterers.
If you're a tradesperson or Scheduler looking for a new opportunity, book your spot now
Date: Friday 2 October 2026
Time: 10:00-16:00 (30 minute slots)
Location: Karbon Homes Newburn office, Unit D2, The Waterfront, Newburn Riverside, Newcastle Upon Tyne, NE15 8NZ
As a Karbon customer, you have access to a range of services. Our Money Matters team provide free, confidential and impartial money advice to our customers. They can also help you to understand what other services you may benefit from within Karbon, to ensure the best outcome for your circumstances.
Just after Christmas, Karbon customer Lee unexpectedly lost his job after three years to redundancy and found himself struggling financially.
Due to losing his job and having to claim Universal Credit, Lee was facing being charged for underoccupancy (bedroom tax), as he lives in a 3-bed property but needed the extra rooms for when his children visit.
Lee said, "I was worried about paying my bills and rent so I rang up and spoke to Karbon, who put me in touch with the Money Matters team.”
“The Money Matters team were great. They handled my situation quickly and Joan who I spoke to was very friendly and clear when explaining everything to me.”
With Joan's help, Lee was awarded a Discretionary Housing Payment short-term of £25 per week for 52 weeks to help relieve some of the financial stress so he can focus on getting his employment back on track.
After hearing about Lee’s redundancy, Joan was also able to direct him to Karbon’s Foundation for Life service, who have a team of dedicated Employment Advisors. After speaking with an advisor Lee was able to interview for, and successfully secure a new job.
Lee further explained, “The Money Matters team have helped to understand fully and clearly what help was out there for me, and the services available through Karbon.
“Being unemployed was a huge worry but they were able to show me what I could apply for which has relieved the stress and I know I can keep on top of my rent and bills.”
Lee Forrest, Money Matters Manager at Karbon Homes, said: “It's important that we fully understand customers circumstances to find them the right support.
“Money Matters advice meant this customer's immediate financial problems were solved, allowing him to focus on his goal of finding sustainable employment. Working alongside our Employment Advisors means he's now secured employment and financial security.
“Being able to collaborate across Karbon means we can ensure the best outcome possible for our customers.”
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team by emailing moneymatters@karbonhomes.co.uk or by calling 0808 164 0111.
You can contact our employment advisors by emailing foundations@karbonhomes.co.uk.
Remember, you’re not alone and we are here to help.
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