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Updated 03/04/20

Karbon Homes: response to Covid-19

Firstly, we’d like to extend our best wishes to you, your families and colleagues at this unprecedented time, I hope you are all safe and well.

We would like to reassure you that at Karbon we have deployed robustly developed resilience plans across all areas of our operations.  Our primary focus has been to safeguard the health and wellbeing of our customers, colleagues and those living in our communities.  To help do this, we have closed all our offices to the public and initiated home working for our colleagues, where possible.  All our back-office support functions are operating off-site, at full capacity and providing a ‘business as usual’ service.

We are continuing to undertake gas servicing in customers’ homes in line with Health and Safety Executive (HSE) guidance and are currently only offering emergency repairs to ensure that no one is left in danger, comes to harm or is left homeless.

We believe it is increasingly important that we maintain our regular communications with our lenders, investors and other stakeholders and intend to continue to do this.  Please use either the Treasury Team inbox, as well as our designated investor relations contact, Andrew Thompson (Assistant Director: Treasury), if you wish to get in touch.

Karbon provides homes and services which form the foundations for people and places to fulfil their potential. We believe that having a strong foundation enables people to develop the life they want.

As a housing association, we own or manage almost 30,000 properties across the North East of England and Yorkshire and develop more homes every year.

We provide social rented, affordable, specialised, shared ownership and market rented homes, and also develop shared ownership and market sale homes to meet our customers’ aspirations.

As a profit-for-a-purpose business, we invest any surplus we generate into improving our properties and communities, building new homes and delivering services which provide sustainable outcomes for our customers and communities.

We seek to provide a great customer experience, which is informed by insight, including engagement with current and future customers.

Regulatory News Service (RNS) update

Investor presentation