How to reach us

We want to make it easy for you to contact us and make sure that every time you do, you receive a high-quality experience.

You can access our services in whatever way suits you best, just follow our simple guide below to find out what method you prefer:

By phone

For residents:

Call our customer relationship team on freephone 0808 164 0111

Our lines are generally busiest on Monday mornings (9am to 10.30am), meaning you may have to wait a little longer before you get through. Tuesday to Friday our phone lines are at their busiest from 9am to 10.30am, 12pm to 2pm and 3pm to 4pm. Outside of these times you should get straight through to us.

Our team is trained to deal with most enquiries and will aim to resolve your query there and then.

Calls may be recorded for training and quality purposes.

 

Outside of normal working hours, calls are diverted to our emergency contact centre who will deal with repairs, rent payments and reporting instances of anti-social behaviour.

You can reach our Out of Hours contact centre by calling the same number above.

 

For business customers:

If you are a business customer, you can contact our Head Office on 0191 223 8000.

If you have a product or service to sell, you can learn more by visiting our procurement page.

Online

You can manage your account right here from our website. It’s quick and easy!

Click here to login or here to create an account.

While you are on our website you can:

  • Pay your rent quickly and easily
  • Report a repair to your home
  • Track a current repair
  • Or update your contact details.

Social media

Our social media accounts If social media is more your thing, why not stay up to date with the latest information from Karbon Homes?

Our social media accounts are manned up between 9am and 5pm every weekday.

By email

Email our customer service team at info@karbonhomes.co.uk

We promise to respond to emails within one working day.

Write to us

If you prefer to write to us, our Head office address is:

Karbon Homes, Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG.

Find your local office

Karbon Gosforth office

Number Five
Gosforth Park Avenue
Gosforth Business Park
Newcastle upon Tyne
NE12 8EG

Freephone 0808 164 0111
Business calls  0191 223 8000
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 9am to 5pm

Friday 9am to 4.30pm

How to get to our office

ROAD WORKS

Please be advised that MAJOR road works on Killingworth Road (near our Gosforth office) are currently taking place. The works may cause significant disruption if you intend to visit our office. Please visit the Newcastle City Council website for more info.

Travelling by car

We are situated off the A189 just north of Gosforth – please see the map below for more details. There are three dedicated spaces for visitor parking.

Travelling by public transport

The nearest Metro stations are Longbenton, South Gosforth and Four Lane Ends. For information on buses, including links from the Metro stations, please contact Traveline: 0871 200 2233 or visit Traveline

Travelling by bicycle

Cycle maps covering the access to Gosforth Business Park can be accessed from the Cycle Maps website. (enter ‘North Tyneside Cycle maps’ within the search facility). If you wish to travel by bicycle we have a secure bike shed at the rear of the building. Just ask for a key at reception.

Further information

For further information contact Traveline: 0871 200 2233 or visit the Traveline website

Karbon Stanley office

Greengates House
Amos Drive
Greencroft Industrial Park 
Stanley
County Durham
DH9 7YE

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Friday 8.30am to 5pm

How to get to our office

For directions to our Stanley office, please click here.

Karbon Chester-le-Street Office

Lambton Park
Chester-le-Street
DH3 4AN

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 8:30am to 5pm 
Friday 8:30am to 4:30pm

How to get to our office

From A1 North/South

  • Exit at Chester-le-Street (Junction 63)
  • Go on to A183 Sunderland for approximately 2 miles
  • Turn left directly opposite Gulf Petrol Station
  • Follow the signs to Scotts Offices


From A19 North/South

  • Exit towards Chester-le-Street
  • At the roundabout take 2nd exit on A183 Chester-le-Street. Follow road for 0.8 miles
  • At roundabout take 2nd exit A183 Chester-le-Street. Follow road for 0.4 miles.
  • Turn right (directly opposite Petrol Station)
  • Follow the signs to Scotts Offices

Karbon Hexham Office

Tanners Burn House
Hexham Business Park
Burn Lane
Hexham
Northumberland
NE46 3RU

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 9am to 5pm

Friday 9am to 4.30pm

How to get to our office

Travelling by car

Follow the signs for Hexham off the roundabout on the A69.

At Bridge End Roundabout take the first exit onto the A6079 (signposted Hexham). Follow the road over Hexham Bridge then take the second exit onto the A6079 (signposted Town Centre).

At the mini-roundabout continue forward onto Alemouth Road (signposted Haugh Lane Industrial estate). At the roundabout take the first exit onto Haugh Lane.

Turn right after the petrol garage onto Burn Lane.

The Karbon office is located at the bottom of Burn Lane.

 

Travelling by public transport

For information on bus and train times please contact Traveline: 0871 200 2233 or the Traveline website.

Karbon Morpeth Office

First Floor
Owen House
Sanderson Arcade
Morpeth
NE61 1NS

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 9am to 5pm

Friday 9am to 4.30pm

How to get to our office

Travelling by car

We are situated in the town centre of Morpeth, on the first floor of the Sanderson Arcade shopping centre. You can park in the former Morrisons car park, close to the bus station. Please see the map below for more details.

Travelling by public transport

Our office is located on the first floor of the Sanderson Arcade shopping centre, opposite the main bus station in the centre of Morpeth. For information on bus and train times please contact Traveline: 0871 200 2233 or visit the Traveline website.

Karbon Prudhoe Office

Spetchells Centre
58 Front Street
Prudhoe
Northumberland

NE42 5AA

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Our desk in the Spetchells Centre is open from 9.30am to 3pm Monday to Friday.

How to get to our office

The Spetchells centre is located in the centre of Prudhoe on Front Street.

Karbon Newburn Office

Unit D2
The Waterfront
Newburn Riverside
Newcastle upon Tyne
NE15 8NZ

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 9am to 5pm

Friday 9am to 4.30pm

How to get to our office

From the North

Leave the A1 at junction 74.

Keep in the right-hand lane on the slip road. At the roundabout take the third exit onto the A6085 (Scotswood Road). At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

From the South

Leave the A1 at Junction 73 onto the A694. Take the first exit at the roundabout and follow signs for Newcastle, Blaydon (A695). Keep in the left-hand lane signposted Scotswood Bridge, Newcastle and A695. Cross the river and bear left on the A189 (Scotswood Road). Continue on the left following signs for Newburn Riverside. At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

Parking arrangements

Parking is available to the front of Unit D2. The spaces allocated to Karbon are clearly marked. Additional parking is available to the rear of the building.

Public Transport

We are located on the Newburn Riverside business park, served by regular buses from Newcastle city centre. For route and timetable information, call Traveline on 0871 200 2233 or visit the Traveline website.

Karbon Hub

166 Front Street
Chester-le-Street
Co. Durham
DH3 3AZ

Freephone 0808 164 0111
info@karbonhomes.co.uk

Opening Times:

Monday to Thursday 8.30am to 5pm

Friday 8.30am to 4.30pm 

How to get to our office

The Karbon Hub is on Front Street. It provides a local point of contact, where you can receive a variety of services including:

  • Register for Choice Based Lettings
  • Report a repair
  • Make a compliment, complaint or comment
  • Report anti-social behaviour
  • Promotional events such as coffee mornings.
  • Access to our other services.

You can also access various Durham County Council services such as bus passes, highway and street lighting queries, refuse and recycling queries, bulky household waste collections, pest control, street cleaning and fly tipping, antisocial behaviour, waste permits, housing solutions (advice available on Wednesday and Thursday afternoons). Call 03000 26 0000 to book your appointment.

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