Contact Us

The Karbon Hub is on Front Street. It provides a local point of contact, where you can receive a variety of services including:

• Register for Choice Based Lettings
• Report a repair
• Make a compliment, complaint or comment
• Report anti-social behaviour
• Promotional events such as coffee mornings.
• Access to our other services.

You can also access various Durham County Council services such as bus passes, highway and street lighting queries, refuse and recycling queries, bulky household waste collections, pest control, street cleaning and fly tipping, antisocial behaviour, waste permits, housing solutions (advice available on Wednesday and Thursday afternoons). Call 03000 26 0000 to book your appointment.

Travelling by car

Follow the signs for Hexham off the roundabout on the A69.

At Bridge End Roundabout take the first exit onto the A6079 (signposted Hexham). Follow the road over Hexham Bridge then take the second exit onto the A6079 (signposted Town Centre).

At the mini-roundabout continue forward onto Alemouth Road (signposted Haugh Lane Industrial estate). At the roundabout take the first exit onto Haugh Lane.

Turn right after the petrol garage onto Burn Lane.

The Karbon office is located at the bottom of Burn Lane.

Travelling by public transport

For information on bus and train times please contact Traveline: 0871 200 2233 or the Traveline website.

From the North

Leave the A1 at junction 74.

Keep in the right-hand lane on the slip road. At the roundabout take the third exit onto the A6085 (Scotswood Road). At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

From the South

Leave the A1 at Junction 73 onto the A694. Take the first exit at the roundabout and follow signs for Newcastle, Blaydon (A695). Keep in the left-hand lane signposted Scotswood Bridge, Newcastle and A695. Cross the river and bear left on the A189 (Scotswood Road). Continue on the left following signs for Newburn Riverside. At the next roundabout turn left for Newburn Riverside. At the next roundabout turn left. Take the second right. D2 is on the right.

Parking arrangements

Parking is available to the front of Unit D2. The spaces allocated to Karbon are clearly marked. Additional parking is available to the rear of the building.

Public Transport

We are located on the Newburn Riverside business park, served by regular buses from Newcastle city centre. For route and timetable information, call Traveline on 0871 200 2233 or visit the Traveline website.