Where we store your personal information
All information you provide to us is stored on our secure servers in the UK. Any payment transactions will be encrypted.
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by one of our suppliers. Such suppliers may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Where this is the case, your data will be protected by an appropriate safeguard providing equivalent data protection measures to those in the UK. In most cases, this safeguard is the model data transfer clauses authorised by the European Commission.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How long do we keep your personal information?
We will only keep your information as long as is reasonably necessary and in line with our Document Retention and Disposal Schedule. This does mean that your information may be retained for a period of time after you have stopped using Karbon services or the website/platforms.
In accordance with the UK GDPR, Karbon will take care of the personal information of children, and recognise children above the age of 13 are generally capable of exercising their own data protection rights.
Links to third party sites
On occasion, our website/platforms may have links to third party sites. Visiting these sites is done at your own risk and we do not control or have any responsibility or liability for the content or practices of any third party site, application or feature.
Please check the relevant third party's privacy policies before you submit any personal information to these websites.
Karbon Homes registered office is: Number 5, Gosforth Park Avenue, Newcastle upon Tyne, NE12 8EG.
Phone: 0808 164 0111
Legal notice and version control
On occasion, Karbon will make amendments to this Privacy Statement. We recommend that you check this Privacy Statement regularly to see the changes and how they may affect you.