Use your MyKarbon account

Make a payment online

The quickest way to view our balance or make a payment is with a MyKarbon account. 

You can log in or register below.

Your rent is important

Without it, we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.

Your rent is due every Monday as stated in your tenancy agreement unless you have made an arrangement with us to pay fortnightly or monthly in advance.

We've made it as simple as possible for you to pay your rent. Here are the best ways to do this: 

  • With your debit card via your MyKarbon account
  • By Direct Debit – we can collect your payments weekly, fortnightly, 4-weekly or monthly on any day that is convenient for you. Give us a call to set this up for you
  • Call our freephone number 0808 164 0111 then select the make a payment option 
  • At your local Post Office or Pay Point outlet. You will need your allpay swipe card to use this service, please contact us if you need a replacement card.

How to pay your rent

You can pay your rent by Direct Debit monthly, weekly, fortnightly or four weekly. This payment method is more convenient for tenants who have a bank or building society current account and would like a convenient, hassle free way of paying their rent. We can set a Direct Debit up with you over the phone in just a few minutes.

You can pay your rent online now by securely logging into your MyKarbon account. Are you already a customer? Log in or register now.

Payments can be made directly from your bank or building society current account either weekly, fortnightly or monthly. You must ensure your tenancy reference number is on any payments you send to u

You can pay by debit card Monday to Thursday 8:30am - 5:00pm and Friday 8:30am – 4:30pm.

You can pay by cheque or postal order (please do not send cash). Payments should be made payable to Karbon Homes Limited and sent to:

Karbon Homes, Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

Struggling to pay your rent?

We understand that there may be times you find it difficult to make your rent payments.

Not paying in full and on time will put your home at risk. We always listen to your circumstances and try to come to a repayment arrangement to help you pay down any debt you have with us and remain in your home.

If you have any difficulties paying your rent please contact our Customer Accounts Team as soon as possible – we are here to help.

Please contact us as soon as you have any problems or if you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.

  • Avoid making agreements you can’t keep. This will only lead to more problems
  • Choose a payment method convenient to you then you won’t miss further payments
  • Always respond to letters, visiting cards or phone calls as soon as possible as delays will cause more problems
  • Ask us for money advice, our staff are trained to assist you.

In most cases, we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford and if your income changes, you should contact us immediately.


Please remember

If you are behind with your rent and fail to keep up any promised payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.

Reduced water rates scheme

For the majority of customers, we collect water and sewerage charges on behalf of Northumbrian Water.

These water charges are part of your weekly charge alongside your rent and any other service charges due for your home.

Northumbrian Water may be able to reduce the amount you pay for water by up to 50%. You may qualify for a reduced tariff if your water charges are more than 3% of your income after your rent and:

  • Your total annual household income is less than £16,105 or; 
  • Someone in your household is in receipt of pension credit

We can send the application to Northumbrian Water for you and any reduction that is awarded will be offset against the weekly water charge in your rent. If you think you might be eligible please contact us.