We are committed to supporting any person who is experiencing domestic abuse. We will work closely with our partner agencies to ensure that the appropriate safeguards are put in place, and that the victim’s rights and wishes are respected.
We recognise that the safety of the victim, children and their family is paramount, and we will do all we can to ensure that they are protected.
Our Domestic Abuse Policy is designed to ensure our customers feel safe and secure in their homes and feel confident to report Domestic Abuse to Karbon Homes.
Our objectives
1
We believe that our customers should not live in fear of or with violence, abuse, coercive control or harassment from a partner, former partner, or any member of their household or family.
2
Anyone reporting domestic abuse to Karbon will be treated in a confidential, empathetic, supportive and non-judgmental way. Any disclosure of abuse will be believed, taken seriously, and advice and support will be given as a priority.
3
We will work with statutory and voluntary organisations to support victims, and to take action against perpetrators (where this is safe and appropriate). We will:
Provide options to victims of domestic abuse so that they are empowered to make their own decisions about what they would like to happen next and can make informed choices
Offer caseworkers of the same gender for victims where requested, as some customers may feel more comfortable discussing their situation with a member of the same gender
Support those customers with any protected characteristics, including but not limited to LGBT, black and minoritised victims to access specialised support and information
Support the victim in whatever decision they make. Whilst we might not understand their decision, if they decide to stay with or return to an abuser it is important they are made aware that they can come back and speak to Karbon and we will provide support.