We are committed to supporting any person who is experiencing domestic abuse. We will work closely with our partner agencies to ensure that the appropriate safeguards are put in place, and that the victim’s rights and wishes are respected.
We recognise that the safety of the victim, children and their family is paramount, and we will do all we can to ensure that they are protected.
Our Domestic Abuse Policy is designed to ensure our customers feel safe and secure in their homes and feel confident to report Domestic Abuse to Karbon Homes.
We believe that our customers should not live in fear of or with violence, abuse, coercive control or harassment from a partner, former partner, or any member of their household or family.
Anyone reporting domestic abuse to Karbon will be treated in a confidential, empathetic, supportive and non-judgmental way. Any disclosure of abuse will be believed, taken seriously, and advice and support will be given as a priority.
We will work with statutory and voluntary organisations to support victims, and to take action against perpetrators (where this is safe and appropriate). We will:
Support the victim in whatever decision they make. Whilst we might not understand their decision, if they decide to stay with or return to an abuser it is important they are made aware that they can come back and speak to Karbon and we will provide support.