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Managing your Support

Our support is tailored specifically to your individual needs

We don’t take a one size fits all approach – our support is tailored specifically to your individual needs, this may be help with your mental health, learning disability, homelessness, substance misuse or any other life challenge.

Support is offered at a time that is convenient to your circumstances. Whether it be help with cooking, cleaning, getting out of the house more or having someone to talk to, choosing us puts you in the driving seat toward a brighter future.

If you are interested in having some support from our specialised team or you feel that you know someone who does, we’d like the opportunity to tell you more about our services and what you can expect if you choose us. Our services can be paid for in a number of ways.


An individual budget is an amount of money allocated to you for your support by your Local Authority. The budget should be enough to meet the needs that have been identified by you and your care co-ordinator in the support plan.

You can take the individual budget as a direct payment or leave the local council with the responsibility to commission the service, or a combination of the two. Individual budgets mean everyone can have choice and control over the support they receive.

A part funded individual budget will cover some of the costs towards your support depending on your financial circumstances. A contribution will be required from you to the local authority to cover the shortfall.

If you are not entitled to an individual budget you can still receive our support by paying directly to us. We would meet with you to discuss your support requirements and sign you up to our support agreement so that you have peace of mind knowing that we are there for you.

We provide a personalised supported housing service tailored specifically to the individual and shaped in line with their support plan, whatever the needs. Any organisations or local authorities looking to work with us can call the supported housing operations team to find out more about the services we offer.

You can also visit our about us page for more information about Karbon, our vision and our purpose.

We're here to help

If you don’t have an individual budget in place, but would like to find out if you’re entitled to one, please speak to a member of the team today.

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