Buying your home is a big step

We're here to help you decide if it’s the right decision for you and your family

We’ll give you all the advice, help and guidance you need throughout the buying process, signposting you to other independent agencies where necessary.

You'll firstly need to know what type of tenancy you currently have, you may be:

  • A secure tenant - someone who has a lifetime tenancy
  • An assured tenant - someone who has a fixed-term tenancy
  • A public sector tenant- someone whose landlord is a public body such as a council or housing association

If you’re unsure which applies to you, contact us via email or call 0808 164 0111

You can also find more information by reading the guide below. 

What are the main differences between Right to Buy and Right to Acquire?

Both schemes were designed by the Government to allow social housing customers to buy the home they currently rent, at a discount. 

The schemes operate in very similar ways – the main difference is the amount of discount you receive. These levels are determined by the Government.

The Right to Buy scheme was set up to help people buy their council homes. It also extends to customers of social landlords who obtained their secured tenancies before the date council homes were transferred to new landlords. This date depends on which organisation was your landlord before Karbon Home.

The Right to Acquire scheme means more recent customers of social landlords aren’t ruled out from the possibility of buying their home.


Main steps to buying your rented home

If you’re eligible for the Right to Buy discount, you could be on your way to owning your home.

Here are six main steps you’ll need to follow. You can also find out more at


Work out the costs and get advice

The costs of owning your home are very different from those of being a tenant. You’ll need to fully understand what these costs are going to be. You’re also going to need financial and legal advice.


Fill in an application form

Ask us for an application form (RTB1) or download one from the Right to Buy website. Fill it in and send it back to us.


Wait for a reply

We have up to 4 weeks to reply, confirming whether or not you have the Right to Buy your home.


Receive an offer

We'll then send you an offer notice (S125) within 8 weeks for a house and 12 weeks for a flat. This sets out the property value, discount, the price you’ll pay, any structural problems they may know about, and any terms and conditions. 


Survey, loans… and get advice

You have up to 12 weeks to accept our offer. It’s now that you’ll need to get a survey, appoint a solicitor and arrange a mortgage or loan.


Complete the purchase

Once you are happy with your landlord’s terms and have arranged to raise the money, you can proceed and complete your purchase.

Repairs and your application

Whilst you have an active Right to Buy or Right to Acquire application, you can still report repairs, but we’ll only carry out the repairs that the Government requires us to do by law. 

We’ll continue to complete repairs that fall under the following categories:

  • Roof leaks / missing tiles or slates
  • Dangerous chimney stack/pots
  • Overflow gushing
  • Broken windows – cracked windows will need to be inspected by a member of our team first
  • Significant water ingress near doors and windows
  • Blocked flue to an open fire or boiler
  • Blocked or leaking foul drains, soil stacks or toilet pans
  • Blocked bath, basin or sink
  • Total or partial loss of electrical power
  • Insecure external windows, doors, or lock (including window safety catches)
  • Leaks or flooding from water or heating pipes, tanks or cistern
  • Total or partial loss of space or water heating
  • Total or partial loss of gas supply
  • Unsafe electrical fittings, power or lighting sockets
  • Total or partial loss of water supply
  • Loose or detached bannister or stair treads
  • Dangerous floorboards or stair treads
  • Mechanical extractor fan in internal kitchen or bathroom not working