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A free, safe and secure online service that can be used anytime, anywhere, to manage your rent and repairs


Log in or register today!

It’s really easy to register and you can access it from your laptop, tablet or mobile.

All you will need is:

  • your name
  • an email address
  • and your Karbon tenancy number

If you need any help with your account, contact us and we'll be able to help.

Making it easy to:

Report your repairs

You can choose your own repairs slot at a time and on a date that suits you and your family

Make a payment

Anytime, anywhere. It takes a few minutes and updates your balance instantly

Check your balance

View your account balance anytime of the day

Update your details on the go

It only takes a few seconds and means we always have the right contact information for you

Set up a Direct Debit

You can now also create Direct Debits with your MyKarbon account

Your questions answered

MyKarbon is our customer portal. It allows Karbon customers to:  

  • Report repairs
  • Book appointments
  • Make payments 
  • Keep details up to date 

MyKarbon works on all devices and gives you the freedom to do what you need when you want and as it's online, it means you can use the site 24/7.

To register for MyKarbon, you will need: 

  • A working email address or mobile number 
  • Your full address 
  • Your tenancy number 

You will now receive an email to confirm your account. You'll need to follow the instructions and add your unique pin number as a final step. If you do not receive an email within a few minutes, please check your spam and junk folders. 

If you're having difficulty, contact us and we’ll be happy to help.  

We have a dedicated team who answer our phones. A member of the customer relationship team is always on hand to help if you do get stuck. Just call 0808 164 0111.

We also have a digital advisor who is part of our Foundations for Life team. If you would like some advice or just need some help setting up an account, you can ask them for help by emailing  


You'll find it in a letter we have sent you or your rent statement.

Or, if you give us a call on 0808 164 0111, we'll be able to tell you what it is. 

It’s easy to update your details.

You can either do this on MyKarbon or you can contact us to let us know of an error. We’ll be happy to sort it out for you as quickly as we can.  


Our systems will link your multiple tenancies for you.

You can switch between them by using the ‘switch tenancy’ button at the top right of the page.

If you've forgotten your username or password, click the link called the forgotten username or password' on the login page and follow the instructions on the screen.

We'll then send you an email to reset your password. Watch the video below for step-by-step guidance on how to reset your password.

 First things first – don’t worry! Sometimes hard to understand a rent balance as it looks different with things going in and out. It can also be affected by our internal processes and could come down to the day you are looking at your balance.  

If you are concerned, you can always give us a call on our freephone number 0808 164 0111 and a member of our customer relationship team will be happy to help to put your mind at rest.

Log into your account and go to My Details in the menu  

You can then change or amend your email address in the Contact Methods section.  

Need help with your MyKarbon account?

Get in touch with us by using the form below and a member of our team will get in touch.

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