You will now receive an email to confirm your account. You'll need to follow the instructions and add your unique pin number as a final step. If you do not receive an email within a few minutes, please check your spam and junk folders.
If you're having difficulty, contact us and we’ll be happy to help.
We have a dedicated team who answer our phones. A member of the customer relationship team is always on hand to help if you do get stuck. Just call 0808 164 0111.
We also have a digital advisor who is part of our Foundations for Life team. If you would like some advice or just need some help setting up an account, you can ask them for help by emailing firstname.lastname@example.org
First things first – don’t worry! Sometimes hard to understand a rent balance as it looks different with things going in and out. It can also be affected by our internal processes and could come down to the day you are looking at your balance.
If you are concerned, you can always give us a call on our freephone number 0808 164 0111 and a member of our customer relationship team will be happy to help to put your mind at rest.