Performance and satisfaction

We are committed to continuously improving our services to our customers.

We want to ensure that our services are always high quality and deliver value for money. This is why we closely monitor our performance as well as customer satisfaction and feedback.

We are currently developing our approach to measuring and reporting this information as a new organisation and will be publishing Karbon’s performance and satisfaction data on our website soon. We will also publish how we are performing against our service standards, which we will agree with you, our customers.

Annual Reports to Customers

Annual Report to Customers (Karbon Homes) 2017-18

Size - 699K
Annual Report to Customers (Karbon Homes) 2017-18

Annual Report to Customers (Isos) 2016 - 2017

Size - 4119K
Annual Report to Customers (Isos) 2016 - 2017

Annual Report to Customers (Cestria) 2016 - 2017

Size - 4437K
Annual Report to Customers (Cestria) 2016 - 2017

Annual Report to Customers (Derwentside) 2016-17

Size - 2801K
Annual Report to Customers (Derwentside) 2016-17

If you would like more information, please contact us and ask to speak to the strategy and business improvement team.

This site uses cookies to help make it more useful and reliable. Our cookies page explains what they are, which ones we use, and how you can manage or remove them. read more