Performance and satisfaction

We are committed to continuously improving our services to our customers.

We want to ensure that our services are always high quality and deliver value for money. This is why we closely monitor our performance as well as customer satisfaction and feedback.

We are currently developing our approach to measuring and reporting this information as a new organisation and will be publishing Karbon’s performance and satisfaction data on our website soon. We will also publish how we are performing against our service standards, which we will agree with you, our customers.

If you would like more information, please contact us and ask to speak to the strategy and business improvement team.