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Learning from our complaints

We're always looking to improve

We want to ensure we are responding to complaints effectively and fairly to create a positive complaint handling culture.

To do this we will learn from customer feedback – to try to improve the experience for other customers. 

As part of this culture, we want to give you regular updates on the feedback we've had from both customers and colleagues, the actions we're taking in response to this feedback and the results of these actions.

On this page, we'll be sharing regular updates on lessons learned from complaints across Karbon.

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