They’re companies that mostly target those living in social housing homes. They use marketing tactics to encourage you to make a claim for disrepair, saying that they can guarantee customers compensation. This is a false claim and compensation can’t be guaranteed in these cases. Some companies may put pressure on you to make a fraudulent claim because they can gain financially from this. These companies then sell your claim to Solicitors who act as intermediaries between you and your landlord (in this case, us). The Solicitors then represent you and handle the claim on your behalf, at a cost.
Any agreement with these companies can put you at significant financial risk.
Sometimes, they may even pose as surveyors. All our teams carry Karbon Homes’ identification badges. Always make sure you ask to see their ID before letting them into your home.
If you’re unsure who someone is, do not let them into your home. If you feel unsafe, please call the police and let us know on 0808 164 0111.