We’re offering you the chance to join our new customer scrutiny bank
Scrutiny tasks customers to ‘check and challenge’ Karbon’s services, report their findings, and suggest recommendations for improvements.
The idea of creating a customer scrutiny bank will allow members to choose which activities they would like to be involved in. There will be no obligation to be part of every scrutiny exercise; you will have the opportunity to be matched with projects that interest you.
The introduction of the Charter for Social Housing Residents: Social Housing White Paper, has placed a greater focus upon landlords to ensure that the customer voice is heard in business decision making processes. Ensuring customers take part in scrutiny activities are vital and hold us to account.
Who can apply?
Any Karbon Homes’ customer over 18.
Benefits of being a scrutiny bank member
You can make a difference
You’ll learn new skills (time management, communication, teamwork etc.)
You’ll be investing in your community
It will be a new experience and great for your CV
What is the time commitment?
The scrutiny bank will meet at least monthly. This will be face to face or online.
Training
There will be an induction period and to ensure that you are fully equipped for your volunteering role, a training programme will be created.
Topics offered may include:
Understanding how Karbon works as a housing association
Being part of a scrutiny group
Data protection and confidentiality (for example, online safety)
Understanding performance information and interpreting data
Report writing and feedback skills
Equality, Diversity & Inclusion
In addition, you may be invited to undertake refresher training on topics such as issues facing social housing or new legislation, and policies.
Expenses
We’ll meet reasonable expenses, such as caring and travel costs to enable you to undertake the role of a scrutiny bank member.
What next?
If you think scrutiny might be for you or are interested in finding out more, please get in touch via the form below or call:
