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Fire Safety

Fire Safety

The safety of our customers is our absolute priority

Every year we send fire safety information to customers who live in a home with an evacuation policy.

The main source of information is a letter and a leaflet. These explain: 

  • what the evacuation policy for your building is
  • how to contact the fire service in the event of a fire
  • useful tips and advice around checking your smoke alarms regularly

If you are a new customer, you'll receive this information when you sign your tenancy agreement with us. Your housing officer will also explain processed to you. This is only if you live in a home with a fire door or in a high rise building. 

All leaflets have been produced with the involvement of the Karbon Customer Scrutiny Group and the Fire Service. If you would like a copy of the fire safety leaflet specific to your home or building, please complete the form at the bottom of this page.

If your home has a fire door fitted, read this leaflet to find out more about the importance of these doors and how they can save your life.

We are required to carry out regular fire safety checks in your home and communal areas, making sure that Fire Risk Assessments (FRAs) are up to date, there are appropriate smoke detectors and fire alarms, fire doors and other fire safety measures. Working alongside the Fire Service, we also regularly review any fire risks and the procedures for preventing and reporting fires.

If you are a homeowner and leaseholder, you are responsible for gas, oil and solid fuel appliance and electrical tests within your own home but, we’re responsible for communal installations.

Don't forget, you can get involved too

We’re always looking for more customers to join our Building Safety Panel. By taking part, you'll have an active role in ensuring the building you live in is safe for you and your neighbours. To join or for more information, contact Lewis Rimington our Customer Engagement Specialist at Karbon Homes on 07930 842 197 or email

Personal Emergency Evacuation Plans (PEEPs)

If you are unable to evacuate your home in the event of a fire - due to either a permanent or temporary disability, please let us know as soon as possible so that we can carry out a ‘Personal Emergency Evacuation Plan’ (PEEP) with you.

If you live in a block of flats, sheltered scheme or Extra Care Scheme and are unable to escape via the stairs, please let us know by contacting us on 0808 164 0111. Information about any customers with mobility problems is held in the fireproof box on the ground floor. Therefore, the Fire Service have these detailed Fire Emergency Evacuation Plans immediately as they arrive, so should evacuation be necessary they will provide you with assistance.

Taller buildings

Managing the fire safety for our taller buildings is a key focus for Karbon. We own or manage eight buildings which are over 18 metres or 7 storeys. We’ve carried out detailed surveys in all of our buildings that we own and none have High Pressurised Laminate (HPL) or Aluminium Composite Material (ACM) cladding.

Charge Safe

The danger of lithium batteries in e-bikes and e-scooters has made the news recently.

As e-bikes, e-scooters and even e-skateboards grow in popularity, so do the risks of fire caused by their lithium batteries. If they become damaged or begin to fail, they can explode and catch fire.

Click here to read some advice on how to stay safe.

Request more information

Use this form to:

  • Report a safety concern about your building
  • Request a copy of the Fire Risk Assessment for your building 
  • Request a Plain Text or alternative version of the Fire Safety leaflet relating to your buildings evacuation policy

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