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Providing our customers with well-maintained homes and good quality services is a priority for us.
We know some of you have had to wait longer than we’d like for a repair. However, I’m pleased to say that throughout the year, our repairs backlog has continued to reduce. We hope you’ve been able to experience a quick response to any issues you have had.
We know there’s still much room for improvement and are continuing to clear the backlog, and we thank you for your patience whilst we do so.
You can report your repairs easily via:
We hope that all our customers are enjoying the start of summer. Often the longer days can lead to an increase in anti-social behaviour. If you do unfortunately experience anti-social behaviour, please report it to us. Ensuring the safety of our communities is of great importance. For every neighbourhood where our customers live, we have a dedicated team who work alongside the police to help keep you safe. You can find further information on our website here.
In this edition’s Tenant Satisfaction Measures feature, we’re sharing our latest results for 2024/2025.
Take care and I hope you enjoy our latest edition of Take Five,
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New affordable homes
Take a look at our new affordable homes here. |
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Feedback from our customers is very important to us, with customer care and satisfaction at the heart of what we do.
It’s also important that similar organisations to us gather the same feedback.
Last year, the Regulator of Social Housing (RSH) created a new way to assess if social landlords in England are doing their job right, called Tenant Satisfaction Measures (TSMs).
The RSH asks us to measure this performance as Karbon Group, this includes Karbon Homes and subsidiaries 54North Homes and Leazes Homes.
Our results for 2024/2025 are now live and you can view them in full here.
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Want to work with us?
You can find our latest job vacancies here. |
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Our out of hours service is here to support you in genuine emergencies.
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Involving and supporting you
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In this article, we’ll show you how your feedback has led to real changes, big and small. |
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Read more
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Many of our customers now choose to use Direct Debit, the easy, hassle-free way to make payments. |
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Read more
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We’re thrilled to be able to invite you to a special summer get together on Tuesday 19 August. |
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Read more
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An apprenticeship with Karbon could be your next big step. |
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Read more
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Your thoughts and experiences as a customer really matter to us. |
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A community group in High Spen, Gateshead has been supported by Karbon to open a community pantry. |
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Our colleagues and volunteers from regeneration specialists RE:GEN rolled up their sleeves for a clean-up day in Hartlepool. |
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Over 700 children across the North East are fuelling their school day with Greggs Foundation Breakfast Clubs. |
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Read more
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Karbon Homes is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014, registration number 7529 and our registered office is Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. We are regulated by the Regulator of Social Housing.
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