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I hope you and your family are well.
As we move into the colder months, and the cost of living continues to impact many people, we wanted to take this opportunity to share information about our Money Matters Team. They’re on hand to provide to advice and support and ensure you’re receiving any benefits you’re entitled to.
We know changes to the Winter Fuel Payment will impact some of our older customers. Our Money Matters Team is available to help address any concerns or questions you may have about the changes and the cost of heating your home this winter. We want to assure you that you’re not alone and support is available.
We’re pleased to also include a feature on the result of our Tenant Satisfaction Measures. These measures have been introduced nationally to understand how social landlords, like us, are performing. Thank you to everyone who has taken part, your feedback has been invaluable and you’re helping to shape our services.
Part of this feedback has been around repairs. We’ve been working hard to tackle outstanding repairs and we’re pleased to say the numbers are steadily reducing. You can report your repairs easily via:
Ian Johnson, Executive Director of Customer Services
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In previous editions of Take Five we’ve explained how the way we report how we’re performing to you, our customers, is changing.
The Regulator of Social Housing has introduced (TSMs) to assess all social landlord’s performance through customer surveys.
Click here to read about our latest results.
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We can support you by providing different options so you can access and understand what we're communicating. |
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Each year we publish this report to ensure our customers are kept up to date on how we’re performing. |
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We’re always working to provide the best service we can for our customers, and we know there’s always room for improvement. |
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At Karbon Homes we help you reach your potential. One of the many ways we do this is through our New Start employment programme.... |
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Karbon customers Michael Thirtle and Maggie Hynd are just two of the 267 Supported Housing customers who have benefitted from our... |
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North Yorkshire housing associations Karbon Homes and 54North Homes have officially opened a development of 70 new homes in... |
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Boiler servicing. It’s one of those things you might never have really thought about. But it’s key to picking up issues before... |
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Karbon Homes is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014, registration number 7529 and our registered office is Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. We are regulated by the Regulator of Social Housing.
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