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I hope you and your family are well.
Recently, we have been facing a repairs backlog. This is being steadily reduced, and with the recent improvement in weather, we hope to increase the progress we're making. We want to thank you for your patience whilst we resolve this.
When it comes to reporting your repairs, I’d like to take this opportunity to remind you that the easiest way to do so is through our MyKarbon portal. We recently surpassed 10,000 customer sign ups, and you can read more below about what services the portal offers.
We hope that all our customers are enjoying the start of summer, but often the longer days can lead to an increase in anti-social behaviour. If you do unfortunately experience anti-social behaviour, please report it to us. Ensuring the safety of our communities is of great importance, and for every neighbourhood where our customers live, we have a dedicated team, who work alongside the police, to help keep you safe.
Lastly, In the last edition of Take Five, we explained the way we report how we’re performing to our customers is changing.
Understanding our strengths, weaknesses and areas for improvement is crucial for all social housing landlords. The Regulator of Social Housing has introduced TSMs to gauge all social landlord’s performance through customer surveys, and soon we will share our annual results on our website, here in Take Five and future magazine editions.
Ian
Ian Johnson, Executive Director of Customer Services
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We’ve recently updated our complaints policy and process to ensure our service is up to scratch.
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Karbon customer Paul Hetherington from Stanley had been out of work for 20 years. But then he found out about our employment... |
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We're looking for customers to join the Residents' Committee. |
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Your feedback on our draft Building Safety Resident Engagement Strategy could win you one of three £50 vouchers. |
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We just wanted to let you know about a useful new addition to our “Recite Me” accessibility toolbar located in the bottom right... |
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The green light has been given for affordable housing provider Leazes Homes to join the Karbon Homes Group as a subsidiary.
Both... |
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We are thrilled to announce that we have once again been recognised as a Hive Employee Voice Certified organisation for the year... |
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We caught up with our Silver Friends Men’s Group to find out how it’s helping men to open up. |
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Karbon Homes is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014, registration number 7529 and our registered office is Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. We are regulated by the Regulator of Social Housing.
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