At Home with Karbon summer edition has landed

Hello and welcome to your summer edition of At Home with Karbon.

There’s lots in this issue to help you make the most of the warm weather. Over the pages, you’ll find a delicious recipe that’s ideal for a picnic sweet treat (page 4), top tips for safe play (page 14) and helpful advice on getting outdoor spaces summer-ready (page 21)

We’ve heart-warming news from around our Karbon communities too, like customer Carol’s special thank you on page 6, our Coronation photo special on pages 8 and 9, and children's holiday feature on pages 16 and 17. Can you spot anyone you know?

There's also lots of useful information to help you make the most of your Karbon services and to highlight our commitments to you.

It’s also important for me to acknowledge that we know that some of our customers are having to wait longer than usual for a repair. This is not the usual level of service we expect and we’re sorry if you’ve been affected. We understand how important repairs are and how frustrating this can be, so please rest assured we’re working hard to get to you as soon as we can, and we continue to respond to emergency repairs quickly.

We’ve dedicated space to providing full details on the best way to request repairs and how to stay up-to-date with the status of your repair too on page 19.

I hope you find your magazine an enjoyable and helpful read.

Ian Johnson,
Executive Director of Customer Services

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