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At Home with Karbon summer edition has landed

Hello! A very warm welcome to the summer edition of At home with Karbon, where you’ll find engaging stories and helpful information.

We extend the warm welcome to our new customers joining us from Leazes Homes – a Newcastle-based housing provider with over 750 homes which became part of the Karbon Group in June. It’s great to have you on board and I hope you enjoy the magazine.

In this edition, step into the kitchen at Tudor Court with us, where residents share how a food hygiene course has not only equipped them with essential skills, but has also fostered a sense of community and friendship within the retirement scheme.

The uplifting articles continue on pages 6 and 7, where we highlight the valuable contributions our contractors are making though social value work. When partnering with a contractor, many of them dedicate time to giving back and making a meaningful difference within communities.

We’ve also included a special feature on our Community Safety Team who tell you more about their roles and their work to keep homes and communities safe. You’ll also find information about our Money Matters Team, offering customers financial support, our Holiday Squad children’s activities and employment opportunities.

I’d also like to take this opportunity to provide an update on Tenant Satisfaction Measures (TSMs). Understanding our strengths, weaknesses and areas for improvement is crucial for all social housing landlords. The Regulator of Social Housing has introduced TSMs to gauge all social landlord’s performance through customer surveys, and soon we will share our annual results on our website, in our digital newsletter, Take 5, and future magazine editions. If you’d like to, sign up for the newsletter by emailing

I hope you enjoy reading the magazine and have a great summer.

Ian Johnson
Executive Director of Customer Services

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