We've recently become aware that some customers have received letters from companies offering air source heat pump servicing.
If you rent your home from Karbon, there's no need to pay for this service. As a Karbon customer, we already carry out regular servicing of the systems that provide heating and hot water to your home as part of your tenancy.
This includes gas, oil, air source heat pumps, solar systems, unvented hot water systems and solid fuel appliances. These services are provided at no extra cost, as they are already covered by your rent.
If you're a leaseholder, you are responsible for arranging and paying for the servicing, maintenance, and any necessary safety checks for your appliances, unless your lease agreement says otherwise.
If you would like any further information about the servicing of your heating and hot water systems, please don't hesitate to get in touch.
We've recently become aware that some customers have received letters from companies offering air source heat pump servicing.
If you rent your home from Karbon, there's no need to pay for this service. As a Karbon customer, we already carry out regular servicing of the systems that provide heating and hot water to your home as part of your tenancy.
This includes gas, oil, air source heat pumps, solar systems, unvented hot water systems and solid fuel appliances. These services are provided at no extra cost, as they are already covered by your rent.
If you're a leaseholder, you are responsible for arranging and paying for the servicing, maintenance, and any necessary safety checks for your appliances, unless your lease agreement says otherwise.
If you would like any further information about the servicing of your heating and hot water systems, please don't hesitate to get in touch.
More news
New powers to tackle serious anti-social behaviour
The new Crime and Policing Act 2026 is giving housing providers and community safety teams stronger powers to deal with the most serious cases of anti-social behaviour (ASB).
Helping people grow in confidence and lead fulfilling, independent lives
A supported home is a lifeline for thousands of people each year and we help people across our region to live fulfilling, independent lives.