Fuel poverty affects millions of people from all different demographics - young people, older people, those with disabilities, carers and more.
Not heating your home can cause serious issues, such as damp and mould, and can be detrimental to your health. It alsoimpacts the health of your boiler and may cause further issues, preventing you from heating your home in the future.
We have many ways we can help you stay safe and warm in your home this winter and are always available for support and advice if you are concerned about heating your home.
Having your boiler serviced is alsovery important in helping to keep your home warm. Allowing us access to your home to do this means we can check your boiler and heating system are safe and performing as they should, which could even save you money.
Some helpful tips for heating your home this winter:
Set a comfortable thermostat temperature: If you can, keep your thermostat at the lowest comfortable temperature, recommended between 18°C and 21°C.
Adjust radiator valves: Try turning them up in rooms you use often and down in those youdon’t.
Lower the flow temperature on combi boilers: Reducing this can improve efficiency.
Use heating timers: Set central heating timers so it only comes on when you need it.
Take regular meter readings: This keeps billsaccurate. Switching to a smart meter could create moreaccurate readings too.
Your curtains: Open curtains during the day to let in warmth and close at night toretain heat.
Wash clothes on a lower temperature: This can save energy.
Keep radiators clear: Move furniture away to help heat circulate.
Ensure ventilation:It’s important to keep your home well ventilated, so try not to block vents, windows or extractor fans.
We're here to help
Keeping your homes as energy efficient as they can be is a top priority for us, especially over winter. If you are concerned your home is not staying warm, we can work with you to change this.
Our Retrofit Surveyor can visit your home to carry out a home energy health check. The check explores ways we could improve the energy efficiency of your home, including looking at the levels of insulation, checking yourthermostat and evaluating any other ways we could keep your home warmer for longer.
If you would like to arrange a visit from our Retrofit Surveyor, or have any enquiries please emailEnergyefficiency@karbonhomes.co.uk or call 0808 164 0111.
Making the most of your money
If you are worried about making your money work this winter, why not havegive your finances a review and create a spending plan?
It’s straight forward and you can the whole family involved.
First,take a look at how much you spend on:
Household bills (rent, gas, electricity, council tax, internet, TV…)
Living costs (groceries, household supplies…)
Family and friends (gifts, school supplies/uniform…)
Next, work out how much money you have coming in from work, benefits and anywhere else.
Now compare the two! Ifyou’ve got more money going out than coming in, we can help youmake adjustments or give you specialist advice.
The Money Matters team can help you to maximise your income and minimize your spending byidentifying and helping you to claim missing benefit entitlements and find the best deals to reduce your regular bills. We can send you an income and expenditure form to fill in on your phone, tablet or laptop or we can take the details from you over the phone.
If you are struggling to keep up with your rent payments this winter or have changes in circumstances that may affect your rent payments, you can speak with your Customer Accounts Officer.
You canget in touch with the Accounts Team by calling 0808 164 0111 or emailing info@karbonhomes.co.uk
Karbon partnership brings affordable food to families throughout the North East
Karbon Homes’ partnership with The Bread and Butter Thing (TBBT) has been shortlisted in the 2026 Housing Heroes Awards for 'Best company health and wellbeing initiative'.
We’re sorry but we’re going to be closed today (18 June) for staff training. This means we won’t be able to take calls or respond to messages unless it’s an emergency.
You’ll be able to report an emergency repair, make rent payments and report anti-social behaviour via our freephone number: 0808 164 0111.
Anything non-urgent can be reported via your MyKarbon account or by sending us a message to our inbox. We will pick this up when we return from 8am tomorrow (19 June).
MyKarbon downtime 🔧 🔨
Due to essential maintenance, MyKarbon will be unavailable from the evening of Thursday 7 May until the morning of Friday 8 May.
To report urgent repairs, call us on 0808 164 0111 or email info@karbonhomes.co.uk for non-urgent repairs.
During this time, we’re unable to take payments over the phone. You can make payments using your Allpay card at a local Post Office, PayPoint or Payzone outlet, or if you already have a direct debit set up with us that will collect as normal.
Sorry for any inconvenience caused.
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A member of the team will get back to you within two business days.
If your message is regarding something urgent, please call 0800 5335 442.
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If you're not happy with the property, we have others which might be more suitable.
Fuel poverty affects millions of people from all different demographics - young people, older people, those with disabilities, carers and more.
Not heating your home can cause serious issues, such as damp and mould, and can be detrimental to your health. It also impacts the health of your boiler and may cause further issues, preventing you from heating your home in the future.
We have many ways we can help you stay safe and warm in your home this winter and are always available for support and advice if you are concerned about heating your home.
Having your boiler serviced is also very important in helping to keep your home warm. Allowing us access to your home to do this means we can check your boiler and heating system are safe and performing as they should, which could even save you money.
Some helpful tips for heating your home this winter:
Set a comfortable thermostat temperature: If you can, keep your thermostat at the lowest comfortable temperature, recommended between 18°C and 21°C.
Adjust radiator valves: Try turning them up in rooms you use often and down in those you don’t.
Lower the flow temperature on combi boilers: Reducing this can improve efficiency.
Use heating timers: Set central heating timers so it only comes on when you need it.
Take regular meter readings: This keeps bills accurate. Switching to a smart meter could create more accurate readings too.
Your curtains: Open curtains during the day to let in warmth and close at night to retain heat.
Wash clothes on a lower temperature: This can save energy.
Keep radiators clear: Move furniture away to help heat circulate.
Ensure ventilation: It’s important to keep your home well ventilated, so try not to block vents, windows or extractor fans.
We're here to help
Keeping your homes as energy efficient as they can be is a top priority for us, especially over winter. If you are concerned your home is not staying warm, we can work with you to change this.
Our Retrofit Surveyor can visit your home to carry out a home energy health check. The check explores ways we could improve the energy efficiency of your home, including looking at the levels of insulation, checking your thermostat and evaluating any other ways we could keep your home warmer for longer.
If you would like to arrange a visit from our Retrofit Surveyor, or have any enquiries please email Energyefficiency@karbonhomes.co.uk or call 0808 164 0111.
Making the most of your money
If you are worried about making your money work this winter, why not have give your finances a review and create a spending plan?
It’s straight forward and you can the whole family involved.
First, take a look at how much you spend on:
Household bills (rent, gas, electricity, council tax, internet, TV…)
Living costs (groceries, household supplies…)
Family and friends (gifts, school supplies/uniform…)
Financial products (insurance…)
Travel (public transport, car costs…)
Leisure (trips away, subscriptions, sport, restaurants…)
Next, work out how much money you have coming in from work, benefits and anywhere else.
Now compare the two! If you’ve got more money going out than coming in, we can help you make adjustments or give you specialist advice.
The Money Matters team can help you to maximise your income and minimize your spending by identifying and helping you to claim missing benefit entitlements and find the best deals to reduce your regular bills. We can send you an income and expenditure form to fill in on your phone, tablet or laptop or we can take the details from you over the phone.
You can contact the team via phone on 0808 164 0111 or email moneymatters@karbonhomes.co.uk.
Did you know?
If you are struggling to keep up with your rent payments this winter or have changes in circumstances that may affect your rent payments, you can speak with your Customer Accounts Officer.
You can get in touch with the Accounts Team by calling 0808 164 0111 or emailing info@karbonhomes.co.uk
More news
Karbon partnership brings affordable food to families throughout the North East
Karbon Homes’ partnership with The Bread and Butter Thing (TBBT) has been shortlisted in the 2026 Housing Heroes Awards for 'Best company health and wellbeing initiative'.
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