We’re going to be working with an external research agency in January and February to contact our Home Comforts Customers and understand more about their experiences of using the service and their needs. We last did this in 2019 and want to get an up-to-date view of things from a customer point of view, alongside our usual customer satisfaction surveys.
They’ll be talking to customers initially in January by in depth interview, and then more in February (not every customer will be contacted, so don't worry if you don't get a call).
Who’ll be contacting customers?
- It’ll be Bluegrass and Feedback research companies, who will be saying they are working on behalf of Karbon Homes.
- They’ll only be contacting active Home Comforts customers, and it is completely voluntary whether they get involved.
Most customers will be contacted by telephone, with some customers receiving emails where it works better for them.
If you've got any queries about this service please contact homecomforts@karbonhomes.co.uk, or give us a call on 0808 164 0111.
We’re going to be working with an external research agency in January and February to contact our Home Comforts Customers and understand more about their experiences of using the service and their needs. We last did this in 2019 and want to get an up-to-date view of things from a customer point of view, alongside our usual customer satisfaction surveys.
They’ll be talking to customers initially in January by in depth interview, and then more in February (not every customer will be contacted, so don't worry if you don't get a call).
Who’ll be contacting customers?
Most customers will be contacted by telephone, with some customers receiving emails where it works better for them.
If you've got any queries about this service please contact homecomforts@karbonhomes.co.uk, or give us a call on 0808 164 0111.
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