Money Matters team record £26 million gains for customers in five years
Seeking help and advice can be difficult at the best of times, but even more so when it comes to our financial circumstances.
But help is at hand thanks to our Money Matters team.
In the last five years, the Money Matters team have made a record £26 million gains for customers, this has included:
Helping 18,311 customers to date
Providing advice to 10,524 customers before they accept a tenancy with us
Giving one-off advice for 15,792 cases
Supporting with 14,995 welfare benefits/rights cases
Providing help and advice for 4,168 cases on financial wellbeing, debt and budgeting*
One Karbon customer was recently referred to the Money Matters team by their housing officer, after explaining they had been struggling with the cost of living.
The team were able to identify that the customer had been incorrectly receiving a bedroom tax deduction on their Universal Credit entitlement. The bedroom tax was successfully removed and they received a back payment and an additional £59.41 per month extra on their UC.
“They were friendly and dealt with my case quickly and professionally.
“Without speaking with them I wouldn't have known I was paying the bedroom tax. Having the back payment and extra money every month is great and reassuring that I can cover my bills every month.
“I don’t feel I need it, but the team explained how I can access emergency help, which is reassuring if I ever do need it.”
Lee Forrest Money Matters Manager at Karbon Homes, said: “For the past five years the Money Matters team have been on hand to try to help our customers – no matter how big or small the case is.
“The income gained for customers is huge – but being able to help customers manage their money goes so much further than this, especially when the struggle with the cost of living is only increasing.”
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team at moneymatters@karbonhomes.co.uk or on 0808 164 0111. Remember, you’re not alone and the Money Matters team are here to help.
*We can provide help and advice to people who are at risk of losing essential services or are facing imminent action from bailiffs or who need advice with urgent issues like council tax debt. We partner with the Money Adviser Network for customers who need help to arrange repayment plans and other debt solutions for problem non-priority debt.
Seeking help and advice can be difficult at the best of times, but even more so when it comes to our financial circumstances.
But help is at hand thanks to our Money Matters team.
In the last five years, the Money Matters team have made a record £26 million gains for customers, this has included:
Helping 18,311 customers to date
Providing advice to 10,524 customers before they accept a tenancy with us
Giving one-off advice for 15,792 cases
Supporting with 14,995 welfare benefits/rights cases
Providing help and advice for 4,168 cases on financial wellbeing, debt and budgeting*
One Karbon customer was recently referred to the Money Matters team by their housing officer, after explaining they had been struggling with the cost of living.
The team were able to identify that the customer had been incorrectly receiving a bedroom tax deduction on their Universal Credit entitlement. The bedroom tax was successfully removed and they received a back payment and an additional £59.41 per month extra on their UC.
“They were friendly and dealt with my case quickly and professionally.
“Without speaking with them I wouldn't have known I was paying the bedroom tax. Having the back payment and extra money every month is great and reassuring that I can cover my bills every month.
“I don’t feel I need it, but the team explained how I can access emergency help, which is reassuring if I ever do need it.”
Lee Forrest Money Matters Manager at Karbon Homes, said: “For the past five years the Money Matters team have been on hand to try to help our customers – no matter how big or small the case is.
“The income gained for customers is huge – but being able to help customers manage their money goes so much further than this, especially when the struggle with the cost of living is only increasing.”
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team at moneymatters@karbonhomes.co.uk or on 0808 164 0111. Remember, you’re not alone and the Money Matters team are here to help.
*We can provide help and advice to people who are at risk of losing essential services or are facing imminent action from bailiffs or who need advice with urgent issues like council tax debt. We partner with the Money Adviser Network for customers who need help to arrange repayment plans and other debt solutions for problem non-priority debt.
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